Summary
Overview
Work History
Skills
Languages
Timeline
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Nader Lawndi

Whitinsville,MA

Summary

Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.

Overview

3
3
years of professional experience

Work History

Service Manager

Imotobank dealership
Walpole, MA
11.2022 - 12.2024
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Addressed customer questions and concerns regarding products and services.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.

Team Leader Manager

Walmart
Northborough, MA
09.2021 - 11.2023
  • Promoted a culture of collaboration within the team.
  • Suggested various operational strategies to increase productivity.
  • Resolved conflicts between team members in a timely manner.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Assigned and monitored daily tasks for team members.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team meetings to discuss progress and challenges.

Skills

  • Culture development
  • Supply procurement
  • Strategic business planning
  • After-sales support
  • Productivity monitoring
  • Fluent in English and Arabic
  • Team leadership
  • Task delegation
  • Time management
  • Multitasking and organization
  • Employee supervision
  • Staff motivation
  • Conflict resolution
  • Trustworthy and honest

Languages

Arabic
Professional

Timeline

Service Manager

Imotobank dealership
11.2022 - 12.2024

Team Leader Manager

Walmart
09.2021 - 11.2023

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Nader Lawndi