Nader Nikpouyfard

As a Sales Associate at Regency Furniture, you will be the face of our showroom, providing exceptional customer service and expert guidance to help customers furnish their homes with style and comfort. You will engage with walk-in clients, understand their needs, and recommend furniture solutions that align with their lifestyle, preferences, and budget.

Key Responsibilities:

• Greet customers warmly as they enter the showroom and establish rapport.
• Understand customer needs through active listening and effective questioning.
• Present and demonstrate furniture collections, highlighting product features, quality, and customization options.
• Educate customers on financing options, warranties, delivery services, and ongoing promotions.
• Maintain an organized and visually appealing showroom floor, ensuring merchandise is clean, tagged, and displayed according to store standards.
• Follow up with clients regarding special orders, deliveries, and post-sale service.
• Achieve individual and team sales goals through effective upselling and cross-selling.
• Process sales transactions accurately using point-of-sale (POS) systems.
• Stay informed on product knowledge, current design trends, and inventory availability.
• Work collaboratively with team members and assist with showroom events, floor changes, and stock replenishment.

Qualifications:

• Previous retail or furniture sales experience preferred.
• Strong interpersonal and communication skills.
• Goal-oriented with a passion for delivering excellent customer experiences.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer proficiency for sales processing and inventory look-up.
• Professional appearance and positive, energetic attitude.

Work Environment:

• Fast-paced, customer-focused retail showroom.
• Requires standing and walking for extended periods.
• Ability to lift and move light to moderately heavy furniture pieces when needed.

• Assisted customers on the showroom floor with furniture selection, customization, and financing options.
• Delivered exceptional customer service to drive sales and meet monthly targets.
• Maintained product displays and ensured showroom floor was organized and presentable.
• Built strong customer relationships through follow-ups and personalized service.

• Provided expert consultations on sleep solutions, educating customers on mattress technologies, comfort levels, and health benefits to ensure the best fit for individual needs.
• Achieved and exceeded monthly sales targets through personalized service, effective upselling, and in-depth product knowledge of leading mattress brands.
• Guided clients through financing options, warranty details, and promotional offers to create a seamless buying experience.
• Maintained showroom presentation to highlight key products and seasonal promotions, ensuring a welcoming and informative shopping environment.
• Conducted follow-up calls to ensure customer satisfaction, resolve post-sale inquiries, and generate repeat business.