Nader Omar
Chicago,IL
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
I.t Support Technician
a2z Imports
01.2022 - 01.2023
- Excellent in setting up workstations for employees, connecting all needed components and making sure an operating system is available as well as their user profiles using Active Directory
- Familiar with different ways on how to install different parts of hardware onto devices and workstations
- Troubleshoot printers, mice, keyboards and headsets
- Excellent with Helping users retrieve lost passwords or username for the company’s website
- Resolve i.t support requests from employers
- Proficient in Maintaining hardware and software installations
- Proficient in Improving IT systems
- Proficient in Manage system software such as CRM’s
Help Desk Support Specialist
Zones LLC
02.2022 - 11.2023
- Mastered the ticketing system ‘Zendesk’
- Have extensive experience with different operating systems such as windows and Mac/os
- Have extensive knowledge and experience with different ticketing systems and operating systems
- Excellent customer service and communication skills
Sales Representative
City Wide Movers
02.2017 - 10.2022
- Set appointments for clients who requested help moving
- Worked as costumer service/sales
- Used CRM system to complete daily tasks
- Specialized in both local and long-distance moves
- Maintained A+ rating on BBB for good Costumer Service
- Exceeded monthly goals of over $100,000 in bookings consistently
- Maintained a 70% closure rating for all leads provided to me
Sales Representative
Marino, Chrysler Jeep and Dodge
08.2015 - 02.2016
- Exceeded the minimum goal of 11 Sold units per month
- Recognized for exceptional performance in the form of employee of the month multiple times
- Sold costumers through financing and explained detailed financing agreements
- Followed up with customers periodically to ensure customer satisfaction with their purchase
- Costumer service
Manager
The Mobile Solution
08.2011 - 10.2014
- Exceeded the minimum goal of 40 phone contracts a month by actively greeting mall prospects
- Recognized for exceptional performance in the form of employee of the month
- Sold customers two year plans with T-Mobile and explained detailed contract agreements
- Followed up with customers periodically to ensure customer satisfaction with their purchase
Education
IT Certifications - CS 50: Introduction to Computer Science, CS 101: Computer Science 101, CS 106A: Programming Methodology, CS 106B: Programming Abstractions, CS107: Programming Paradigms, A++ Certification
Wilbur Wright College
Chicago, Illinois01.2021
Skills
- Microsoft Office Proficient
- Strong communication
- Team Management
- ProFiler Tax Software
- Organization
- Fundamental Research
- Problem Solving
- Excellent Mathematical
- Proficient in Arabic
- Help desk support
- Operating system support
- Remote desktop support
- Hardware installation
- Ticketing system experience
- Mobile device management
- Database administration
- Printer support
- Active Directory management
- End-user training
- Server maintenance
- Technical support
- Software installation
- Customer service
- Software diagnosis
- Technical issues analysis
- LAN/WAN
- Issue troubleshooting
- Customer success management
- Systems analysis
- Network configuration
- Desktop support
- Remote support
- Microsoft office specialist (MOS) expert
- Account management
- Windows 10
- Active listening
- Ticket management
- Data entry
- Microsoft outlook
- System diagnostics
Accomplishments
- Resolved product issue through consumer testing.
- Increased number of resolved job tickets by 45% over previous year.
Certification
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- HDI Desktop Support Technician (HDI-DST) - HDI.
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
Timeline
Help Desk Support Specialist
Zones LLC
02.2022 - 11.2023
I.t Support Technician
a2z Imports
01.2022 - 01.2023
Sales Representative
City Wide Movers
02.2017 - 10.2022
Sales Representative
Marino, Chrysler Jeep and Dodge
08.2015 - 02.2016
Manager
The Mobile Solution
08.2011 - 10.2014
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
- HDI Desktop Support Technician (HDI-DST) - HDI.
- Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
IT Certifications - CS 50: Introduction to Computer Science, CS 101: Computer Science 101, CS 106A: Programming Methodology, CS 106B: Programming Abstractions, CS107: Programming Paradigms, A++ Certification
Wilbur Wright College
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