Nadeya Brown
Washington
Summary
Dynamic professional with a proven track record at Norfolk State University, excelling in customer service and team collaboration. Successfully developed training programs and built employer relationships, enhancing student opportunities. Proficient in cash handling and conflict resolution, I thrive in fast-paced environments, consistently driving satisfaction and fostering positive outcomes.
Overview
3
3
years of professional experience
Work History
Career Ambassador
Norfolk State University
Norfolk
02.2025 - Current
- Advised students on course selection and academic pathways.
- Developed comprehensive training programs for new staff members within the Career Services office.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Worked with team to continuously improve career and placement opportunities for students.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Established contacts with employers to create internship and employment opportunities for students.
Sales Associate/Cashier
Michaels Craft Store
07.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
SMARTHUSTLE INTERN
Youth Entrepreneur Institute
06.2022 - 08.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Science - Business/Entrepreneurship
Norfolk State University
Norfolk, VA05-2028
High School Diploma -
Bell Multicultural High School
Washington, D.c. 06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multi-tasking strength
- Cash Handling
- Conflict Resolution
- Complex Problem-Solving
- Sales expertise
- Team building
- Social media marketing
- Personal development sessions
Affiliations
- High School Modeling
- National Honors Society Student
- Youth Leader with Global Kids Program
- Presidential Scholarship Recipient
Timeline
Career Ambassador
Norfolk State University
02.2025 - Current
Sales Associate/Cashier
Michaels Craft Store
07.2023 - 02.2024
SMARTHUSTLE INTERN
Youth Entrepreneur Institute
06.2022 - 08.2022
Bachelor of Science - Business/Entrepreneurship
Norfolk State University
High School Diploma -
Bell Multicultural High School
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