Nadeyah Jones
Dover,DE
Summary
Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
3
3
years of professional experience
Work History
Management Analyst
Department of Services for Children Youth
Wilmington, DE
10.2024 - 03.2025
- Researched industry best practices related to organizational operations.
- Collected, tracked and evaluated current business and market trend data.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Conducted data analysis, developed reports and presented findings to senior management.
- Identified, corrected, and reported data entry errors.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Performed data entry tasks related to filing activities.
Management Analyst
Department of Health and Human Services
Dover, DE
06.2024 - 10.2024
- Reviewed established procedures to assess areas in need of improvement.
- Conducted data analysis, developed reports and presented findings to senior management.
- Collected, tracked and evaluated current business and market trend data.
- Completed day-to-day duties accurately and efficiently.
- Facilitated easy access to frequently used documents through strategic placement and organization.
- Maintained records of all incoming and outgoing documents, ensuring accuracy and completeness.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Utilization Management Representative
Elevance Health
Indianapolis, IN
06.2022 - 03.2024
- Maintained up-to-date knowledge of changes in healthcare regulations, policies, and evidence-based practices.
- Referred cases to secondary review for failure to meet criteria.
- Provided guidance on appropriate utilization management techniques to other staff members as needed.
- Communicated clinical decisions verbally and in writing to physicians, other health care professionals, and members as appropriate.
- Liaised between patients, healthcare providers, and insurance companies to clarify coverage and authorize services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Certificate - Data Analysis
Coursera
07-2024
Skills
- Data analysis
- Microsoft Excel
- Effective communication
- Problem solving
- Customer service
- Time management
- Attention to detail
- Professional demeanor
- Empathy and patience
- Call center operations
- CRM software proficiency
- Salesforce CRM system proficiency
- Microsoft PowerPoint
- Microsoft Word
Timeline
Management Analyst
Department of Services for Children Youth
10.2024 - 03.2025
Management Analyst
Department of Health and Human Services
06.2024 - 10.2024
Utilization Management Representative
Elevance Health
06.2022 - 03.2024
Certificate - Data Analysis
Coursera
Similar Profiles
Kassy HeimbuchKassy Heimbuch
Child Protective Services Investigator/FAR at Department of Children, Youth and Family ServicesChild Protective Services Investigator/FAR at Department of Children, Youth and Family Services
Moges MekonnenMoges Mekonnen
Supervisor of Social Services, Central Intake at Department of Children, Youth and Family ServicesSupervisor of Social Services, Central Intake at Department of Children, Youth and Family Services
Viridiana SanchezViridiana Sanchez
Data Analyst at Washington State Department of Children, Youth and FamiliesData Analyst at Washington State Department of Children, Youth and Families
Shelby BirdShelby Bird
Environmental Services Housekeeper at CrothallEnvironmental Services Housekeeper at Crothall
Evelyn FloresEvelyn Flores
Shipping Clerk at Perdue Farms, Inc.Shipping Clerk at Perdue Farms, Inc.