NADGRITA BOREL
Simpsonville,SC
Summary
Professional pursuing a HR Specialist position with a compass that can apply HR management and interpersonal skills to support company and organizations while maintaining confidentiality. Results-oriented Support Manager offering 15 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
31
31
years of professional experience
Work History
Regional Support Manager
Morrison Healthcare Management
- Performed periodical review with team members and delivered relevant and constructive feedback
- Maintain support for 8 Upstate Prisma Hospitals traveled where needed to help support accounts
- Coordinated with staff to clarify information, resulting in effective problem solving and smoother operations
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Eliminated process discrepancies, implementing continuous improvements to meet patient satisfaction scores
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Shadow new staff members to ensure Morrison standards were being met with tray delivery and meal selection
- Worked with Chef and management team in creating nutritious and top-quality food
- Worked with PSM, Director and PEM to restructuring patient line to set and met tray delivery times
- Tracked and monitored shadow report on new hirers and current employees
- Assisted accounts throughout region with new training, strategic planning, and addressing client concerns
- Prisma System Health and Safety Champion: Train, Monitor, and Track safety event in Workplace.
Patient Service Manager
Morrison Healthcare Management
06.2020 - Current
- Managed HRIS database maintenance, ensuring accuracy between 85% of employee records
- Created job workflows and employees’ schedules to decrease overtime and improve productivity
- Conducted training sessions on safety and compliance issues for over 200 employees
- Increased employee retention by improved interviewing procedures, enhanced department training methods and employee recognition programs
- Worked cross-functionally with compass teams’ members to launch mydining/mydelivery app bring new level of service and safety to patients
- Consulted with HR Service Centre management to obtain advice on problem resolution and escalate issues as appropriate to Field HR for resolution
- Interpreted and explained company policies, procedures, practices, and programs
- Investigated issues, provide resolution, or escalate to field HR on the following: Complaints about working conditions; Disciplinary actions; Alleged wrongful termination; Discrimination allegations, or other HR related matters.
Patient Service Manager
Sodexo MUSC
01.2019 - 04.2020
- Acted as the liaison between the dietitians, nursing managers and the units
- Coordinated work schedules and distributed tasks to employees in different department utilizing Kronos
- Evaluated/developed service levels for Patient Services Program targeted to exceed patient satisfaction
- Participated in daily, weekly, monthly, and quarterly meetings with department heads to discuss census information, admissions, and discharges for residents
- Collaborated with Quality Team to develop outcomes statistics
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state, and federal guidelines.
Technical Training Instructor
SC Technical College System
01.2018 - 01.2018
- Worked collaboratively with internal and external teams to ensure successful project outcomes
- Delivered technical training programs to clients through hands-on activities, simulators, and technology-based methods to achieve best results
- Blended business's goals, mission, and values with learning development initiatives to deliver high-quality training to employees
- Assessed training needs, using employee surveys and interviews to gather data
- Scheduled training sessions based on availability of classrooms, equipment, and instructors
- Administered course content, schedules and attendance utilizing learning management system (LMS)
- Leveraged simulations, team exercises and group discussions to increase training program engagement
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Health And, Manager, Title: Assisted Fitness Program Manager
United States Air Force
01.1994 - 01.2010
- Communicated at all levels of the health system to include each Facility Administrator and other executive levels
- 17 yrs
- Experience in leadership and mentorship; worked with people with various socioeconomic and ethnic backgrounds to assist and ensure career advancement
- Lecture selected and qualified personnel on air force fitness program safety and procedures
- Experience in leadership and mentorship; worked with people with various socioeconomic and ethnic backgrounds to assist and ensure career advancement
- Compiled data from personnel records, prepare reports and logs; creates a maintains database and spreadsheets
- Able to utilize different method of teaching, using visual aids, such as graphs, charts, videos, and PowerPoint so that information is delivered accurately
- Tested trained and certified UFPM/ PTL on official testing sites; observed Personal Training Leaders (PTL) administering and troubleshooting bike test; ensuring correct procedures were being followed
- Identified need for more training through Staff Assistance Visit (SAV) Checklist visit within work units
- Selected to implement fitness test program at deployed locations
- – collected data/ advised leadership on how to best tailor new program to specific population, considering mission priorities Skilled researcher and administrator; Prepared, analyzed, and evaluated reports, procedures, and policy data
- Very strong interpersonal and communication skills; work equally well one-on-one or in team settings
- Counseled/Supervised military and civilian personnel for work behavior, performance and compliant of safety procedures; conducted feedbacks and formal appraisals on personnel based upon observation and input from other supervisors
- Developed and conducted a variety of stages of change, education/motivation, and intervention programs
- Responsible for establishing on-going relationships with local community leaders to insure and to allow several single points of contact for all questions or concerns
- Solid working knowledge of team building and group cohesion under stressful situations
- Analyzed and improved departmental operations
- Developed, conducted, and documented in-service training for company and assists each department with development of their respective in-service programs
- Made recommendations to higher up on matters concerning training and documentation
- Worked as Logistics planner for Decontamination team preparing for everything from day-to-day sustainment in units to deployments and crises around world
- Verified and monitored records, prepared shipments, and provided support by performing array of duties including assembling loads, making shipping and transportation arrangements
- Reviewed plans, contracts and specifications for compliance with environmental and occupational health directives
- Served on committees for occupational health, environmental protection, and medical readiness matters
- Able to organize thoughts and communicate them with upper management personnel, professional, clear, and concise manner
Education
CCAF Community College of the Air Force -
Strayer University - undefined
Charleston, SC
Purpose University- Marston, NC - undefined
Human Resource Management - undefined
Grant Writing Workshop Scheduled, 2020 Wayland Baptist University, Anchorage, AK
01.2018
MBA B.S Health Care Administration - undefined
United States Air Force
01.2006
Skills
- Risk Management
- Employee Training Program
- Process Implementation
- Employee Recruitment and Hiring
- Project Management
- Report Preparation
- Organizational Goal Development
- Compliance Advisory
- Human Resource Management
- Analysis/Data Collection
- Policy and Program Development
- Vendor Management
- Experience with Financial Reporting
- Proficient in Microsoft Office, Microsoft Excel, and Microsoft PowerPoint
- Productivity Improvement
- Patient Relations
- Quality Assessment
Timeline
Patient Service Manager
Morrison Healthcare Management
06.2020 - Current
Patient Service Manager
Sodexo MUSC
01.2019 - 04.2020
Technical Training Instructor
SC Technical College System
01.2018 - 01.2018
Health And, Manager, Title: Assisted Fitness Program Manager
United States Air Force
01.1994 - 01.2010
Regional Support Manager
Morrison Healthcare Management
CCAF Community College of the Air Force -
Strayer University - undefined
Charleston, SC
Purpose University- Marston, NC - undefined
Human Resource Management - undefined
Grant Writing Workshop Scheduled, 2020 Wayland Baptist University, Anchorage, AK
MBA B.S Health Care Administration - undefined
United States Air Force
References
References will be provided upon request.
References
References will be provided upon request.
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