Nadgrita Borel

Work History

Patient Services Manager

Morrison Healthcare Food Services

05.2020 - Current

Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
Improved patient satisfaction by implementing efficient check-in and scheduling processes.
Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
Enhanced staff performance through regular training and effective communication methods.
Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
Implemented policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed policies and procedures for effective pharmacy management.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Spearheaded and implemented new projects to expand scope of engagement.

Food Service Director

Morrison Healthcare

05.2020 - Current

Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
Maintained sound financial footing by overseeing department profit, loss and budgeting.
Provided ongoing mentorship and coaching to kitchen staff members, fostering professional growth while maintaining a positive workplace environment.
Planned operations to effectively cover needs while controlling costs and maximizing service.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
Assisted in marketing efforts for special events or promotions to drive increased revenue for the food service department.
Achieved cost savings by negotiating contracts with suppliers, reducing food waste, and streamlining operations when possible.
Collaborated with other departments to develop cross-functional partnerships that improved overall facility operations and efficiency.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Developed strategies to improve food service levels for busy facility handling [Number] meals each day.
Enhanced brand reputation through exceptional customer service initiatives that prioritized guest satisfaction at every stage of the dining experience.
Coordinated catering services for special events such as weddings or corporate functions, planning menus tailored specifically to client preferences while managing logistical aspects such as staffing requirements or equipment rentals.
Created comprehensive employee manuals outlining job responsibilities, expectations, policies, and procedures related to foodservice roles.

Summary

Overview

Work History

Patient Services Manager

Food Service Director

Education

MBA - Human Resources Management

Bachelor of Science - Health Administration

Skills

Work Availability

Timeline

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