Nadhir Manaa
Doha
Summary
I have contributed to implementing a new digital system for visitor management, significantly improving efficiency and visitor experience. My proactive approach and attention to detail have been instrumental in enhancing the company's professional image and ensuring effective communication channels within the organization. Dedicated Microcomputer Technician and Receptionist with a strong background in IT support and customer service. Proficient in Windows, Linux, and Microsoft Office, with excellent communication and problem-solving skills. Committed to providing high-quality technical assistance and a welcoming guest experience.
Overview
4
4
years of professional experience
Work History
Receptionist
Mapera For Contracting And Cleaning Co
03.2024 - Current
- I was entrusted with a variety of responsibilities that were pivotal to the daily operations and the overall customer experience
- My primary role involved serving as the first point of contact for our clients and visitors, where I ensured a warm, welcoming environment, and efficiently managed inquiries both in person and via telephone
- I was responsible for guiding visitors and providing them with accurate information about our services and directing them to the appropriate departments
- Additionally, I managed appointment schedules, maintained an organized reception area, and handled mail and deliveries
- I also played a key role in updating our database with client information and feedback, which was crucial for our customer service improvement efforts
- My contributions included developing a more efficient filing system for tracking contracts and important documents, which significantly improved retrieval times and reduced misplacements
- I took the initiative to create informational brochures about our services, enhancing communication and satisfaction among our clients
- My commitment to excellence in all these areas contributed to an enhanced company image and improved client relations.
receptionist
GUIDE INFO
07.2022 - 10.2023
- I have been the first point of contact for clients and visitors, providing a warm and professional welcome
- My responsibilities include managing the front desk, answering and directing phone calls, scheduling appointments, and maintaining a clean and organized reception area
- I have also been entrusted with handling sensitive information, ensuring confidentiality and security
- My role involves coordinating with various departments to facilitate smooth operations and improve customer service.
Receptionist
Hôtel Khayam Garden Beach Co
01.2017 - 01.2018
- I was entrusted with a variety of responsibilities aimed at ensuring the smooth operation of the front desk and providing an exceptional guest experience
- My primary duties included greeting and welcoming guests upon their arrival, managing check-ins and check-outs efficiently, and handling reservations both over the phone and in person
- I was also responsible for providing accurate information about the hotel's amenities, services, and the local area to guests
- Additionally, I handled guest complaints and issues with a solution-oriented approach, ensuring their stay was as enjoyable as possible
- I maintained a high level of professionalism and communication skills, which were crucial in managing a diverse clientele
- My role also involved coordinating with housekeeping and maintenance departments to ensure room readiness and address any immediate guest needs or concerns
- Through this position, I developed strong organizational skills, the ability to multitask effectively, and gained valuable experience in customer service and hospitality management.
Education
Diploma - IT
CSFM NABEUL
Tunsia01.2021
Secondary - Education
Secondary School El Haouria
Tunisia 05.2017
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
Languages
Arabic
Advanced (C1)
English
Intermediate (B1)
French
Elementary (A2)
Timeline
Receptionist
Mapera For Contracting And Cleaning Co
03.2024 - Current
receptionist
GUIDE INFO
07.2022 - 10.2023
Receptionist
Hôtel Khayam Garden Beach Co
01.2017 - 01.2018
Diploma - IT
CSFM NABEUL
Secondary - Education
Secondary School El Haouria
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