Nadia Akram
Blackwood,NJ
Summary
Proven leader and problem-solver with a track record at Amazon of enhancing customer satisfaction through innovative service strategies and effective inventory management. Skilled in customer service and relationship building, adept at improving engagement and streamlining processes. Demonstrates exceptional time management and complex problem-solving abilities, ensuring optimal outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Associates
Amazon
02.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Warehouse Associate
05.2015 - 05.2019
Education
Hugh School Diploma -
Lafayette High School
Brooklyn New York 05.2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Cash handling
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Flexible schedule
- Work Planning and Prioritization
- Client engagement
- New hire training
- Product knowledge
- Issue resolution
- Data entry
- MS office
- Customer service orientation
- Order fulfillment
- Inventory management
- Cross-functional teamwork
- Performance improvement
- Management support
- Product merchandising
- Customer relationship management (CRM)
- Sales techniques
- Sales expertise
- Process improvement
- Multiple priorities management
- Product inspection
- Forklift operation
- Shipment processing
- Problem-solving abilities
Timeline
Associates
Amazon
02.2020 - Current
Associate
Warehouse Associate
05.2015 - 05.2019
Hugh School Diploma -
Lafayette High School