NADIA ALVAREZ
Temecula,CA
Summary
Enthusiastic, eager to help customers and support company needs. Willing to work hard and learn any position. Desiring long-term position with room for growth. Driven to contribute value through quick-learning, resourcefulness and a skill for anticipating others needs.
Overview
10
10
years of professional experience
Work History
Mental Health Ambassador
TrueCare Health
03.2024 - Current
- Established partnerships with local organizations to promote health initiatives and resource sharing.
- Provided culturally sensitive information and resources, ensuring inclusivity across all demographics.
- Coordinated volunteer recruitment efforts, ensuring adequate staffing levels for successful program delivery.
Kindergarten Teacher's Assistant
CoLab Commons
10.2023 - 02.2024
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Graded and provided feedback on assignments.
- Monitored students in computer lab to enforce proper use of resources.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
Housekeeping Supervisor
Temecula Creek Inn
11.2021 - 08.2023
- Worked with front desk to respond promptly to all guest requests.
- Directed team of 30 with 125 guest rooms.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Use of HOTSOS to input service requests across property and use for effective communication
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Guest services- following the 10/5 rule and being attentive
- Use of EXCEL for creating daily room assignments
- Adhered to safety protocols by enforcing proper equipment usage.
- Inspected guest rooms and common areas to verify cleanliness and tidiness.
Room Attendant
Temecula Creek Inn
03.2021 - 11.2021
- Cleaning and sanitizing each room to follow the company's mission statement: "Our Clean Promise"
- Knowledge of updated software such as "HMS" and "HOTSOS"
- Followed detail orientated procedures on cleaning rooms (e.g. fixing bed skirts, amenities in a certain order, and taking any wrinkles out of bed sheets)
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up carts with cleaning supplies and requested guest supplies.
- Keeping an organized linen cart to effectively complete each job
- Completed rooms in a timely manner to ensure the guests can check in on time
- Self inspected rooms
- Used coordination and planning skills to achieve results according to schedule.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted guests on finding their room and carrying their luggage
- Initiated laundry services to have other tasks completed
- Maintained inventory of items that were placed in each of the closets around property
Housekeeper
MaidPro
06.2020 - 03.2021
- Adhered to professional house cleaning checklist.
- Met strict deadlines to complete the job in a reasonable manner
- Met customer requirements and used proper communication to ensure satisfactory
- Worked in homes with multiple pets
- Cleaned and disinfected multiple homes/businesses
- Followed all safety protocols such as sanitizing equipment between each job and wearing proper gear: shoe covers, gloves, mask, knee pads, work belt
Retail Sales Associate
Goodwill
05.2019 - 03.2020
- Supported efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Helped my manager with doing inventory and assisted them with any other needs they may have needed such as loading the donation trailer
- Worked in production to price items and separate items into the correct bins such as clothes, toys, electronics and furniture
- Cashiered and assisted in doing exchanges
- Approached browsing customers to initiate conversations to determine buying preferences and offer them a basket or shopping cart
Volunteer- Child Care Provider
Rancho Christian School
06.2015 - 08.2015
- Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.
- Organized and executed activities schedules, developed and reinforced daily routines, and taught children good hygiene habits.
Education
Associate of Science - Psychology
Palomar College
San Marcos, CAAssociate of Arts - Cinema
Palomar College
San Marcos, CAHigh School Diploma - undefined
Great Oak High School
Temecula, CA2019
Skills
- Reliable
- Store opening and closing
- Product and Service Sales
- Store Merchandising
- Cleaning
- Computer Operation
- Cash Register Operation
- Customer service
- Organization
- Team Player
- Strong Work Ethic
- Personable and Outgoing
- Multi-tasking
- Staff Training
- Supply Inventory Management
- Scheduling
- Inspecting Guest Rooms
- EXCEL
- HOTSOS
- HMS
- Mental Health First Aid Ceritfied
Timeline
Mental Health Ambassador
TrueCare Health
03.2024 - Current
Kindergarten Teacher's Assistant
CoLab Commons
10.2023 - 02.2024
Housekeeping Supervisor
Temecula Creek Inn
11.2021 - 08.2023
Room Attendant
Temecula Creek Inn
03.2021 - 11.2021
Housekeeper
MaidPro
06.2020 - 03.2021
Retail Sales Associate
Goodwill
05.2019 - 03.2020
Volunteer- Child Care Provider
Rancho Christian School
06.2015 - 08.2015
High School Diploma - undefined
Great Oak High School
Associate of Science - Psychology
Palomar College
Associate of Arts - Cinema
Palomar College
Similar Profiles
Maleia GruberMaleia Gruber
Medical Assistant at Truecare Health ServicesMedical Assistant at Truecare Health Services
Jasmin Altamirano DiegoJasmin Altamirano Diego
Volunteer at TrueCare Health ServicesVolunteer at TrueCare Health Services
Greisy HerediaGreisy Heredia
HHA at Truecare Health ServicesHHA at Truecare Health Services
Pamela ScottPamela Scott
Volunteer at Oceanside Museum of ArtVolunteer at Oceanside Museum of Art
Laura RobillardLaura Robillard
Nurse at IHSS Public AuthorityNurse at IHSS Public Authority