Nadia Anderson
Atlantic Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Hardworking, reliable, strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Extensive experience with customer service and jobs related to receptionist, assistant management, and entry level IT position.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Make customers feel welcomed and appreciated during their visits through customer connection
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Stock items throughout the day when needed to meet business and service demands
Receptionist
The Lax Box
07.2021 - 02.2023
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers entering establishment, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled and confirmed appointments.
- Maintained and updated appointment calendars.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
IT Analyst
Karder Corporation
06.2018 - 01.2021
- Troubleshot and resolved problems with programs and systems.
- Assisted with software developments and configurations
- Assisted in revamping existing systems to improve functionality or repurpose for new requirements.
- Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Provide critical analysis of user perspective and provided feedback.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Monitored network operations to identify performance, capacity and utilization issues.
- Adapted new technology and methods, enhancing program effectiveness.
- Stayed up to date on information technology trends by attending training and conferences.
Assistant Manager
Alcohol Beverage Control
05.2015 - 11.2017
- Performed customer service; enquiries; sales; cash sales; stocktaking; and merchandising displays
- Always checked for proper legal identification at ALL times to ensure the customer is able to purchase alcohol legally
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills
- Interacted with customers extensively to maintain customer satisfaction
- Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Handled recruiting, interviews, terminations, and networking for adequate staffing of skilled associates
- Maintained banking operations
- Completed inventory audits to identify losses and project demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assistant Manager
Juicy Couture
03.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for sales planning and visual merchandising for product promotions to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels and address discrepancies
- Created employee schedules to align coverage with forecasted demands.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
Kenneth Cole
02.2011 - 03.2014
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Completed inventory counts and addressed discrepancies.
- Maintained all banking operations
- Skillfully resolved all customer service issues to mutual satisfaction and build customer's loyalty
- Received rewards for achieving the highest percentage of quarterly sales in the district in 2012 and 2013.
Education
AS - Information Technology
FSCJ Community College
Jacksonville, Florida2021
AS - Information Technology
NOVA Community College
Woodbridge, Virginia2018
AP High School Diploma Graduated -
Potomac Senior High School
Woodbridge, Virginia01.2009
Skills
- Business Operations Understanding
- Strategic Sales Planning and Marketing
- Retail Management
- Scheduling and Calendar Management
- Inventory Management
- Computer Proficiency
- Customer Complaint Resolution
- Prioritization and Time Management
- Organization and Efficiency
- Attention to Detail
- Reliability
- Adaptability
- Verbal and Written Communication
- Multitasking and Prioritization
- Opening and Closing Duties
- POS System Operation
Timeline
Barista
Starbucks
06.2023 - Current
Receptionist
The Lax Box
07.2021 - 02.2023
IT Analyst
Karder Corporation
06.2018 - 01.2021
Assistant Manager
Alcohol Beverage Control
05.2015 - 11.2017
Assistant Manager
Juicy Couture
03.2014 - 04.2015
Assistant Manager
Kenneth Cole
02.2011 - 03.2014
AS - Information Technology
FSCJ Community College
AS - Information Technology
NOVA Community College
AP High School Diploma Graduated -
Potomac Senior High School
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