Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Nadia Anderson

Houston,TX

Summary

Dedicated Customer Service Specialist with exceptional skills in prioritization and multitasking within a fast-paced working environment. Thrives as a collaborative team member, consistently contributing to the achievement of personal and business goals. Recognized for effectively resolving escalated customer support issues. Known for outstanding organizational abilities as a detailed Client Service Associate. Gifted in working with diverse customer profiles. Seeking a new opportunity where hard work and dedication will be highly appreciated.

Overview

22
22
years of professional experience

Work History

Member Service Representative

Sam's Club
01.2022 - 07.2024
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Merchandising Manager

The Home Depot Inc
08.2013 - 07.2021
  • Communicated with vendors to negotiate deals, request samples and build relationships.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
  • Ensured compliance with applicable laws, regulations and safety standards.

Customer Service Representative

The Home Depot Inc
03.2002 - 08.2013
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Education

High School Diploma -

Airline High School
Bossier City, LA
06-1997

Skills

  • Efficient time management
  • Customer Service
  • Appointment Scheduling
  • Call Management
  • Account updating
  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Staff Supervision
  • Report Generation
  • Problem-solving abilities
  • Administrative Support

Awards

Homer awards for excellent customer service reaching platinum status. Associate of the month recognitions.                                                                                                                               

Timeline

Member Service Representative

Sam's Club
01.2022 - 07.2024

Merchandising Manager

The Home Depot Inc
08.2013 - 07.2021

Customer Service Representative

The Home Depot Inc
03.2002 - 08.2013

High School Diploma -

Airline High School

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Nadia Anderson