Nadia Aronno
Skokie,IL
Summary
Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Motivated experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Associate Team Leader
Gap.Inc
07.2010 - Current
- Built diverse and consistent sales portfolio.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Presented professional image consistent with company's brand values.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Attended monthly sales meetings and quarterly sales trainings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Met existing customers to review current services and expand sales opportunities.
- Generated advertising brochure for vendor use.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - Court Interpreter
Southern California School of Interpretation
214 Main St, El Segundo, California10.2008
Skills
- Item Ticketing and Pricing
- Positive Customer Engagement
- Effective Selling Techniques
- Excellent People Skills
- Verbal Communication
- Time Management
- Credit and Cash Transactions
- Documentation and Recordkeeping
- Loss Prevention Goals Monitoring
- Customer Needs Assessments
- New Teller Training
- Complex Problem-Solving
- Joint Ventures
- Sales Expertise
- Product Recommendations
- Meeting Deadlines
- Market Research
- Guest Relations
- Money Handling
- Financial Records Analysis
- Verbal and Written Communication
- Serve Customers
- Sales Goal Attainment
- POS Inventory System Operation
- Dining Area Maintenance
- Sales and Marketing
- Multitasking Strengths
- Listening Skills
- Safety and Cleanliness Standards
- Sales Training
- Checking Inventories
- Restock Shelves
- Product Guidance
- Merchandising Proficiency
- Expense Reports
- Persuasive Selling
- Conflict Resolution
- B2B Sales and Customer Service
- Sales Records Management
- Inventory Tracking
- Building Customer Loyalty
- Presentations and Demonstrations
- Stockroom Upkeep
- Monitor Security
- Fraud Detection
- Key Account Generation
- Product Promotion
- Patron Experiences
- ADP Workforce Now
- Cash Register Operation
- Excellent Written and Verbal Communication
- Money Transfer Systems
- Retail Loss Prevention
- Delivery Arrangements
- Stocking and Replenishing
- Stockroom Organizing
- Product and Service Sales
- Team Cooperation
- Strategic Planning
- Preparation of Appeals
- Quote Generation
- Merchandise Alteration Estimates
- Customer Seating
- Store Opening and Closing
- Speaking Clearly
- Jewelry Personalization
- Adapt to Diverse Groups
- Item Fittings
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Sales Trends
- Formal Wear
- Territory Assignments
- Corrective Actions
- Merchandise Receiving and Handling
- Dressing Room Assistance
- Hospitality and Accommodation
- Furniture Layout
- Cleaning Techniques
- Sales Forecasting
- Answering Customer Questions
- Cash Handling Accuracy
- Motivational Leadership
- Customer Service
- Folding Clothes
- Strong Communication and Interpersonal Skills
- Employee Performance Evaluations
- Merchandising and Display
- Self-Checkout Assistance
- Reading Comprehension Skills
- Shrinkage Prevention
- Social Perceptiveness
- Retail Metrics and Goals
- Personal Shopping
- Negotiation Tactics
- Inventory Control Processes
- Merchandise Display
- Shipment Processing
- Suggestive Selling
- Retail Store Operations
Languages
Spanish
Full Professional
Timeline
Sales Associate Team Leader
Gap.Inc
07.2010 - Current
No Degree - Court Interpreter
Southern California School of Interpretation
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