Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Nadia Auciello

North Reading,MA

Summary

Dynamic Office Manager at Villanova Realty with strong organizational abilities and a commitment to service excellence. Enhanced operational efficiency through technology solutions and strategic marketing initiatives, significantly boosting property visibility. Proven track record in financial reporting and compliance, ensuring accurate records and fostering a collaborative team environment.

Overview

28
28
years of professional experience

Work History

Office Manager

Villanova Realty
01.2023 - 08.2025
  • Assisted in maintaining office supplies and inventory management.
  • Supported scheduling and coordination of meetings and events.
  • Organized and maintained filing systems for efficient document retrieval.
  • Coordinated marketing efforts for property listings, boosting visibility through strategic online platforms.
  • Implemented technology solutions for document management, reducing time spent on administrative tasks.
  • Maintained up-to-date knowledge of local real estate trends and market conditions, sharing insights with team members to inform decision-making processes.
  • Ensured compliance with industry regulations by maintaining accurate records and staying current on licensing requirements for agents.

Front Desk Manager

E&C Foreign Auto Body Shop
09.2017 - 09.2022
  • Oversaw daily front desk operations, ensuring exceptional customer service and efficient workflow.
  • Implemented scheduling systems to optimize technician productivity and appointment management.
  • Coordinated with insurance companies to facilitate claim processing for customers, improving turnaround time.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and satisfaction.
  • Monitored inventory levels of office supplies and ordered as necessary to maintain operational efficiency.
  • Developed standard operating procedures for front desk processes, enhancing consistency and efficiency.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

Patient Service Representative/Administrative Assistant

Massachusetts General Hospital Imaging
01.1998 - 02.2011
  • Managed patient inquiries, ensuring timely and accurate information delivery.
  • Coordinated appointment scheduling, optimizing calendar efficiency for healthcare providers.
  • Developed and maintained strong relationships with patients, enhancing overall satisfaction levels.
  • Trained new staff on office protocols and patient management systems to ensure consistency.
  • Implemented process improvements that streamlined patient intake procedures, reducing wait times.
  • Collaborated with medical staff to resolve patient issues, fostering a team-oriented environment.
  • Analyzed feedback data to identify service gaps and recommend actionable solutions.
  • Oversaw daily operations of front desk activities, ensuring compliance with healthcare regulations.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Scheduled Biopsy Procedures for Radiologist
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Took copayments and compiled daily financial records.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Scheduled imaging appointments, ensuring timely coordination between patients and healthcare providers.
  • Managed patient records using advanced scheduling software for accurate appointment tracking.

Education

High School Diploma -

Northshore College/Northeastern University
Boston, MA

Skills

  • Service excellence
  • Effective administrative support
  • Strong organizational abilities
  • Office management
  • Financial reporting

Languages

Italian
Native or Bilingual

Timeline

Office Manager

Villanova Realty
01.2023 - 08.2025

Front Desk Manager

E&C Foreign Auto Body Shop
09.2017 - 09.2022

Patient Service Representative/Administrative Assistant

Massachusetts General Hospital Imaging
01.1998 - 02.2011

High School Diploma -

Northshore College/Northeastern University

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Nadia Auciello