NADIA BABORAM
Fort Lauderdale,FL
Summary
Versatile, dedicated, and results-driven professional with extensive administrative support and office management experience. Adept at streamlining workflow processes, improving overall productivity, and ensuring high levels of ethical/dependable support. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal support performance. Currently seeking the position of Administrative Officer which will effectively utilize all skills, abilities, and areas of expertise as follows: Administrative Support Staff Supervision/HR Accounting/Bookkeeping Meeting Coordination Conflict Resolutions Account Management Office Management Expense Reporting Record/File Maintenance Workflow Planning Accounts Payable Accounts Receivable Project Management Billing/Invoicing Guest Relations/Greeting Calendar Management Spreadsheet Reporting Payroll Administration Organized Administration Manager with 13 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Organized Administration Manager with 10 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Administration Manager
American Guard Services
Miami, FL
01.2014 - 12.2019
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Reduced employee turnover through employee development and other retention measures.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Managed employee rewards programs.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
- Built comprehensive employee recruiting strategy.
- Liaised between multiple business divisions to improve communications.
- Enabled transition of 250 employees from paper time sheets to electronic, eliminating manual time entry.
- Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 250 employees to verify accuracy of information.
- Calculated deductions and processed payroll for employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Uploaded time records into MITC and made adjustments to create accurate database for payroll processing functions.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Led payroll production for 2 locations.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Teller
CSS Financial Services, Inc
Fort Lauderdale, FL
06.2006 - 01.2007
- Provided high-level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Verified amounts and integrity of every check or funds transfer
- Counted $1-5,000 in daily funds with manual and machine-assisted methods
- Greeted customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 89%.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Processed customer transactions promptly, minimizing wait times
- Stocked supplies for customers and personal teller station
Education
Bachelor of Science - Business Administration & Management Studies
DeVry University
Miramar, FL09.2021
MBA - Human Resources Management
Nova Southeastern University
Davie, FL12.2022
Skills
- Providing administrative support to management, such as answering/screening phone calls, scheduling meetings, creating/mailing correspondence, organizing files/reports, and resolving discrepancies
- Handling all human resources activities such as employment agency relations, benefits administration, labor relations, resume review, interviewing/hiring, and training/development
- Supporting financial operations, including expense reporting, budget monitoring, special project coordination, researching and planning group activities, and payroll
- Solving problems and issues by utilizing finely-honed interpersonal and communication skills while nurturing relationships with clients, superiors, coworkers, and other business professionals
- Conducting research, supporting staff, billing clients, analyzing/reporting data, organizing and managing filing systems, and utilizing office database to input/retrieve information
- Employee management
- Systems monitoring
- Payroll and budgeting
- Workflow planning
- Performance improvement
- Project Management
- Documentation and control
- Talent management
- HR management
- Team Bonding
Certification
- CNP - Certified Notary Public
- Transportation Worker Identification Card (TWI)
- Security MB License - 3 years
Timeline
Administration Manager
American Guard Services
01.2014 - 12.2019
Teller
CSS Financial Services, Inc
06.2006 - 01.2007
Bachelor of Science - Business Administration & Management Studies
DeVry University
MBA - Human Resources Management
Nova Southeastern University
- CNP - Certified Notary Public
- Transportation Worker Identification Card (TWI)
- Security MB License - 3 years
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