Nadia Balgobin
6700 Prince George's Ave Takoma Park,MD
Summary
Expert in services as a stylist, waxing,make-up artist, skincare therapist ,manicures and pedicures. Knowledge of the body from head to toe seeing first hand the effects of products,the many ways to use them and the ingredients. learning to listen and gather details to better suggest products and experiences to guest.
Experience in leadership from being color lead at sephora, assistant counter manager at Nars, Account manager at Estee lauder and managing my own salon.
Accomplished Store Director at Blue Mercury, adept in business operations and customer relations, significantly boosted revenue by deploying strategic improvements. My store made its first million during my first year as manager.
Known for a goal-oriented mindset and effective negotiation, I excel in elevating team performance and fostering business relationships. Achieved notable success in sales development, underpinned by a commitment to excellence and reliability.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements.
Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction. Results-focused Supervisor offering successful background leading talented sales personnel. Two people from my store got promoted to manage other stores.
Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Present role sales and field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales and Field Rep
Sunday Riley
10.2022 - Current
- Traveled up to 20 miles per day to visit customer locations.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Training new team members in each store, resulting in increased productivity and overall team performance. all of my stores moved up in rank, F Street, Capital hill and 14th st sephoras moved up into the top 10
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Salon Manager
Ulta Salon
09.2015 - 08.2016
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Store Director
Blue Mercury
08.2010 - 09.2015
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Boosted revenue made the store hit its first million by developing and deploying strategies to effectively improve operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth. Two employees from my location got their own stores
Consultant
Self Employed
09.2001 - 01.2009
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Evaluated customer needs and feedback to drive product and service improvements.
Color Lead
Sephora USA
10.1998 - 04.2001
- Increased team competency by conducting regular workshops on color theory, application techniques, and product knowledge. went Science of Sephora 1&2 and encore trainings in New York
- Ensured timely delivery of high-quality work by effectively managing multiple projects simultaneously under tight deadlines.
- Elevated company reputation in the industry through consistent delivery of visually appealing, cohesive, and innovative color solutions.
- Implemented effective quality control measures like cleaning brushes and upholding sanitation measures during production stages to maintain consistent results aligned with client expectations.
Education
Nursing Assistance
School of Allied Health
6885 Eastern Ave NW Washington DC 20012No Degree - Cosmetology
Hair Academy Inc - New Carrollton
Hyattsville, MD07.2002
Associate of Science -
Montgomery College
Rockville, MD01.1998
Skills
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
- Effective negotiation
- Product Training
- Sales Development
- Business relationships
- Business Operations
- Sales Training
- Stock management
Certification
- Licensed -Senior cosmetologist (present)
- Licensed - nursing Lpn (expired)
- Certified - Dermalogica Institute: lymphatic massage, pro peels, product expert, 2008-present
- CSP - Certified Sales Professional
- Certified -Skincueticals,bliss,aveda
Additional Information
Professional References :
Grace cho (301) 768-6769
Kirsten Briggs (443)404-9299
Cillia Baez (347) 454-0016
Timeline
Sales and Field Rep
Sunday Riley
10.2022 - Current
Salon Manager
Ulta Salon
09.2015 - 08.2016
Store Director
Blue Mercury
08.2010 - 09.2015
Consultant
Self Employed
09.2001 - 01.2009
Color Lead
Sephora USA
10.1998 - 04.2001
Nursing Assistance
School of Allied Health
No Degree - Cosmetology
Hair Academy Inc - New Carrollton
Associate of Science -
Montgomery College
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