Nadia Banegas
DEFOREST
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing a role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
COORDINATING MANAGER
Paradise Paws Camp and Resort
06.2020 - 11.2023
- Developed training modules and documentation to train staff
- Identified operational process inefficiencies to recommend necessary improvements
- Implemented and developed operational standards, policies and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Led and directed team members on effective methods, operations and procedures
- Developed and implemented effective strategies to improve coordination processes across departments
- Provided guidance to team members on complex technical issues related to coordination processes
- Monitored progress of multiple projects simultaneously, identifying potential risks and challenges
- Managed the daily workflow for team members, ensuring accuracy and efficiency in all tasks
- Enforced safety protocols at all times while managing coordination activities
- Developed efficient procedures for coordinating projects and delegating tasks to staff members
Customer Service Specialist
Genesis Hair and Day Spa
01.2024 - 06.2024
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Social Media Manager
The Comfy Cauldron
11.2024 - 01.2025
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
- Monitored social media trends to keep brand's content relevant and engaging.
Education
GED -
Homeschooled
Deforest, Wisconsin06-2024
Skills
- Operational Efficiency
- Providing Feedback
- Workflow Processes
- Customer Satisfaction
- Performance Monitoring
- Closing Procedures
- Employee Coaching and Mentoring
- Violence Prevention
- Content creation
- Photo and video editing
- Trend monitoring
Timeline
Social Media Manager
The Comfy Cauldron
11.2024 - 01.2025
Customer Service Specialist
Genesis Hair and Day Spa
01.2024 - 06.2024
COORDINATING MANAGER
Paradise Paws Camp and Resort
06.2020 - 11.2023
GED -
Homeschooled
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