Nadia Batamuliza
Bank of America
Tempe,AZ
3
Languages
1
Certification
5
years of professional experience
Experienced with diagnosing and resolving technical issues across various platforms. Utilizes effective communication and troubleshooting skills to provide timely support. Strong understanding of user needs and system requirements, ensuring optimal performance and user satisfaction.
Work History
Help Desk Analyst
4 Months- Diagnosed technical issues and provided timely support for end-users across various banking applications.
- Collaborated with cross-functional teams to resolve system outages and improve incident response times.
- Documented troubleshooting processes and created knowledge base articles to enhance team efficiency.
- Implemented process enhancements that reduced ticket resolution times and increased customer satisfaction rates.
- Used ticketing systems to manage and process support actions and requests.
level 5 Interpreter
1 Year 9 Months- Managed over 50 service requests across healthcare, legal, and other professional settings, achieving timely and accurate issue resolution.
- Recorded interactions and ensured compliance with regulations for sensitive medical and legal information.
- Functioned independently in a high-trust, remote environment, effectively handling multiple concurrent requests.
Interpreter
1 Year 5 Months- Delivered real-time user support for medical, educational, and social services, enhancing user experience and understanding.
- Utilized problem-solving and communication skills to clarify user needs and efficiently resolve service-related issues.
Education
Bachelor's - Computer Information Systems
Focusing on systems, data, and business processes optimization.
Skills
Windows troubleshooting
Hardware and Software troubleshooting
Network troubleshooting
User support
Incident management
Data entry
Bilingual communication
Quick learner
Remote support techniques
Certification
- CompTIA A+
- Microsoft Azure Fundamentals (in progress)
Languages
English
Full Professional
French
Full Professional
Kinyarwanda
Full Professional
Timeline
Help Desk Analyst
Bank of America
04.2026 - CurrentRead More
level 5 Interpreter
Language Line Solutions
09.2023 - 06.2025Read More
Interpreter
Liaison Linguistics
06.2021 - 11.2022Read More
Arizona State University
Bachelor's from Computer Information Systems
Read More