Nadia Benson
Phoenix,AZ
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, previously at Armed Forces. Proven track record in enhancing customer satisfaction and fostering relationships, while expertly managing cash handling and transaction accuracy. Recognized for improving team productivity and implementing effective training programs to reduce operational errors.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Floater Teller
Workway Staffing
11.2020 - 02.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
Banking Supervisor
Armed Forces
07.2020 - 10.2020
- Reduced operational errors with thorough training of new employees on bank policies and procedures.
- Improved team productivity by implementing streamlined processes for daily banking tasks.
- Maintained excellent customer service standards, addressing customer concerns promptly and professionally.
- Managed risk effectively, reviewing loan applications for accuracy and completeness before submission for approval.
- Boosted employee morale by fostering a positive work environment that encouraged collaboration and open communication among team members.
- Coached associates to boost sales and service goals.
- Increased deposit growth by developing strong relationships with customers and promoting the bank''s products and services.
- Ensured a secure environment for customers and employees by adhering to security protocols in daily operations.
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Maintained cash levels following procedures and policies.
- Monitored banking associates for customer service.
- Supervised opening and closing procedures for office and vault.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Personal Banker
Academy Bank
05.2018 - 07.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2018
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Cash counting
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Listening and comprehension
- Customer relationship building
- Drawer balancing
Timeline
Floater Teller
Workway Staffing
11.2020 - 02.2021
Banking Supervisor
Armed Forces
07.2020 - 10.2020
Personal Banker
Academy Bank
05.2018 - 07.2020
High School Diploma -
Valley Vista High School
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