Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Nadia Borge Hernandez

Phoenix,AZ

Summary

Dynamic Shift Manager at CAVA with a proven track record in employee training and customer service excellence. Skilled in problem-solving and quality assurance, I fostered a cohesive team environment while enhancing operational efficiency. Recognized for effectively delegating tasks and maintaining safety compliance, I consistently improved team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Manager

CAVA
04.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.

Warehouse Worker

Amazon
04.2023 - 09.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Optimized storage space, rearranging items to better utilize available square footage.

Line Cook

AZ Wilderness
04.2021 - 05.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

Central High School
Phoenix, AZ
05.2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Team development
  • Delegating work
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Documentation and reporting
  • Safety compliance
  • Schedule management

Additional Information

I have an open availability when it comes to scheduling, and I am looking for a full time position.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Shift Manager

CAVA
04.2024 - Current

Warehouse Worker

Amazon
04.2023 - 09.2023

Line Cook

AZ Wilderness
04.2021 - 05.2023

Central High School

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Nadia Borge Hernandez