Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Burns

Sparks,USA

Summary


Diligent with solid background in customer care, known for resolving complex issues and enhancing client satisfaction. Proven track record in managing customer interactions and maintaining high standards of service quality. Demonstrated expertise in problem-solving and effective communication. Authorized to work in the US for any employer

Overview

10
10
years of professional experience

Work History

Customer Care Specialist

Best Buy Health
03.2025 - Current
  • Respond to high volume inbound calls from new or existing customers, handling callers needs. Actively listening, providing caring and supportive responses, while problems solving to resolve customers issues.

Customer Service Representative

UpLift
02.2023 - 10.2024
  • Provide superior customer service care through prompt, courteous, and professional answering of calls.
  • Corresponding with customers through emails. Working with multiple computer systems.
  • Prioritizing customers satisfaction by actively listening to their needs. Resolving issues promptly and providing clear, concise information.

Customer Care Representative

Western Pathology Associates
12.2022 - 02.2023
  • Front office answering phones. Faxing patients medical records, printing reports. Scanning records.
  • Working in lab with packaging and entering data in system. Packaging specimens to be sent out same day.

Medical Scheduler

UNR
09.2020 - 12.2022
  • Answering high volume calls, scheduling appointments for 20 different physicians plus appointments for women’s center. Verifying insurance and coverage. Explaining medical coverage to patients. Verifying claims status.

Collector

Harley-Davidson
07.2018 - 09.2020
  • Answered incoming calls regarding debts and facilitates payments to reconcile obligations
  • Demonstrated extensive knowledge in conducting research required to find a debtor
  • Established rapport with debtor in order to overcome objections and negotiate payments
  • Reconciled collected debt with multiple systems

Phone Banker

Wells Fargo
06.2015 - 12.2018
  • Answered telephone inquiries about banking products including checking, savings, loans, and lines of credit
  • Educated customers on product and service details
  • Assessed clients' financial situations to develop strategic financial planning solutions

Education

GED -

TMCC
Sparks, NV

Skills

  • Customer service (10 years)
  • Data entry
  • Clerical experience
  • Phone Etiquette
  • Collections (5 years)
  • Data entry (10 years)
  • Computer programs outlook, word, power point, CRM data base, office teams and others (10 years) (2 years)
  • Medical scheduling (2 years)
  • Accounts receivable (2 years)

Timeline

Customer Care Specialist

Best Buy Health
03.2025 - Current

Customer Service Representative

UpLift
02.2023 - 10.2024

Customer Care Representative

Western Pathology Associates
12.2022 - 02.2023

Medical Scheduler

UNR
09.2020 - 12.2022

Collector

Harley-Davidson
07.2018 - 09.2020

Phone Banker

Wells Fargo
06.2015 - 12.2018

GED -

TMCC

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