Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Capp

Meriden,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Lead Facilitator

Stop & Shop
Wallingford, CT
05.2017 - Current
  • Gave direction and motivated team by providing effective communication and weekly meetings.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Kept products separated, organized and in good rotation to meet customer order specifications.

Picker & Packer

Bobs Warehouse
Meriden, CT
11.2017 - 06.2018
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Labeled boxes and placed in outbound collection areas.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Manager

Poor Johns Pub
New Haven, CT
05.2006 - 11.2017
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Education

High School Diploma -

Adult Education
New Haven, CT
06.2008

Skills

  • Staff Supervision
  • Assessment Strategies and Guidance
  • Motivational Techniques
  • Independent Decision-Making
  • Team Teaching
  • Leadership and Inspiration
  • Customer Service
  • Problem Resolution
  • Conflict Resolution
  • Team Management
  • Flexible Schedule

Timeline

Picker & Packer

Bobs Warehouse
11.2017 - 06.2018

Lead Facilitator

Stop & Shop
05.2017 - Current

Manager

Poor Johns Pub
05.2006 - 11.2017

High School Diploma -

Adult Education

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Nadia Capp