Nadia Cardenas
Arlington Heights,IL
Summary
Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Can adapt in cultivating productive and proactive office culture with organized systems and modern processes with over 6 years of experience. Proficient in software implementation and troubleshooting.
Overview
9
9
years of professional experience
Work History
Office Supervisor
Mohs Surgery & Dermatology
08.2023 - Current
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Generated financial reports for company database.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Handled office issues; leaks, power outages, issues with IT Server, machine maintenance needs etc.
Receptionist
Mohs Surgery & Dermatology
03.2021 - Current
- Completed registration process -Scheduled appointments -Scanned Documents -Entered/verified medical insurance -Created bills by entering codes - Handled medical record requests - Ordered supplies needed -Recorded weekly inventory -Chart Prep (Updated Forms, Referrals, Insurance)
Patient Scheduling Representative
VNA Healthcare
09.2020 - 03.2021
- Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS
- Resolved clinical scheduling conflicts to accommodate the needs of all involved parties
Patient Registration Representative
VNA Health Care
05.2018 - 05.2019
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs.
- Accurately inputted patient and insurance information into company's computer system.
Assistant General Manager
La Fitness
01.2018 - 05.2018
- Sales and Marketing
- Training and leading my sales team.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Senior Agent
Lloyd Agencies, American Income Life Insurance
07.2017 - 01.2018
- Sales and Marketing
- Recruiting, Training and developing new team members
- Office Training, Word, Excel, Spreadsheets.
General Team Member
Marianos Fresh Market
06.2015 - 06.2017
- Accurately operated cash register to process customer payments.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored & trained new team members
Education
Bachelor of Business Science - Sales And Marketing Education
Harper College & UIC
Chicago, IL04.2026
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Employee Supervision
- Staff Training
- Interpretation and Translation Services
- Call Documentation
- Call Transfers
- Microsoft PowerPoint
- Financial Reporting
- Inventory Management
- Payment Processing
- Staff hiring
Timeline
Office Supervisor
Mohs Surgery & Dermatology
08.2023 - Current
Receptionist
Mohs Surgery & Dermatology
03.2021 - Current
Patient Scheduling Representative
VNA Healthcare
09.2020 - 03.2021
Patient Registration Representative
VNA Health Care
05.2018 - 05.2019
Assistant General Manager
La Fitness
01.2018 - 05.2018
Senior Agent
Lloyd Agencies, American Income Life Insurance
07.2017 - 01.2018
General Team Member
Marianos Fresh Market
06.2015 - 06.2017
Bachelor of Business Science - Sales And Marketing Education
Harper College & UIC
Similar Profiles
KIMBERLY ROGERSKIMBERLY ROGERS
Certified Medical Assistant (Travel) at Maxim/Polyclinic Mohs Dermatology SurgeryCertified Medical Assistant (Travel) at Maxim/Polyclinic Mohs Dermatology Surgery
Pooja PatelPooja Patel
Healthcare Analyst at MOHS Surgery and DermatologyHealthcare Analyst at MOHS Surgery and Dermatology
Anusha H. AminAnusha H. Amin
Medical Assistant at MOHS Surgery And DermatologyMedical Assistant at MOHS Surgery And Dermatology