Nadia Carpenter
Fort Worth,TX
Summary
Operations professional with strong track record in optimizing processes and enhancing efficiency. Known for effective communication, problem-solving, and adaptability in dynamic environments. Skilled in data analysis, workflow management, and fostering team collaboration to drive successful outcomes. Dependable and responsive to changing operational needs.
Overview
6
6
years of professional experience
Work History
Operations Support Specialist
ATI Physical Therapy
08.2024 - Current
- Managed daily operations, including scheduling patients, tracking inventory levels, insurance verification, answering phone calls, set up tables for patient care, prepared patient paper work .
- Served as a physical therapy technician under the supervision of a physical therapist by assisting and guiding patients through exercise modalities when support was needed
- Maintained a safe and clean working environment by adhering to company policies and industry regulations
- Identified areas for improvement in current processes, proposing innovative solutions that led to an increase in efficiency.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
Manager
Papa Johns
06.2019 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Communicated plans and actions to meet departmental goals
- Accomplished multiple tasks within established timeframes.
Neurofeedback Technician
North Texas Medical Solutions
05.2024 - 08.2024
- Ensured a safe environment in the chiropractic clinic by adhering to strict infection control protocols during equipment setup and use.
- Addressed any patient concerns promptly, working closely with healthcare providers to resolve issues and ensure satisfaction throughout the treatment process.
- Maintained accurate documentation of patient progress, facilitating effective communication among healthcare providers.
- Evaluated session outcomes for continuous improvement, implementing adjustments as needed to optimize patient care and overall results.
- Administered neurofeedback brain coherence therapy
- Patient scheduling, using AthenaOne
- Administered electroencephalogram examinations
- Created exercise plans / guided patients through low impact exercises
- Managed scheduling responsibilities efficiently to ensure timely appointments for all patients while minimizing wait times or disruptions to services provided.
- Ensured a safe environment by adhering to strict infection control protocols during equipment setup and use.
- Maintained accurate documentation of patient progress, facilitating effective communication among healthcare providers.
- Evaluated session outcomes for continuous improvement, implementing adjustments as needed to optimize patient care and overall results.
Fitness Center Staff Member
Maverick Activities Center
09.2021 - 05.2024
- Answered customer inquiries and explained cost, availability, policies, and procedures of facilities
- Ensured cleanliness of facility by cleaning equipment between uses and daily maintenance duties
- Provided instruction on proper use of equipment and safety guidelines to patrons
- Opened and prepared fitness facilities for daily use by members
- Provide general knowledge of fitness and health for patrons
- Kept fitness floor organized and clean by placing weights back in proper place, disposing of trash and sanitizing equipment
Volunteer
Little Mavs Movement Academy
08.2022 - 12.2022
- Grew ability to work independently while completing assigned tasks without direct supervision
- Assisted children with coordination disorders with fine and gross motor skills
- Coordinated special projects and assignments
- Utilized knowledge from exercise science background to implement activities
Education
Bachelor of Science (B.S.) - Kinesiology - Motor and Rehabilitation Sciences, disability studies
University of Texas At Arlington
Arlington, TX05.2024
Awards
- B. Wright Disability Studies Scholarship
- James D. Spaniolo First Generation Scholarship
Timeline
Operations Support Specialist
ATI Physical Therapy
08.2024 - Current
Neurofeedback Technician
North Texas Medical Solutions
05.2024 - 08.2024
Volunteer
Little Mavs Movement Academy
08.2022 - 12.2022
Fitness Center Staff Member
Maverick Activities Center
09.2021 - 05.2024
Manager
Papa Johns
06.2019 - Current
Bachelor of Science (B.S.) - Kinesiology - Motor and Rehabilitation Sciences, disability studies
University of Texas At Arlington
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