Nadia Castillo
Residential Advocate
Brownsville
Summary
Dedicated Advocate offering years of advocacy and crisis intervention expertise. Offering comprehensive background in social services as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Residential Advocate
Friendship Of Women
10.2022 - Current
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Advocating for family's best interests and recommending balanced solutions.
- Documented data and completed accurate updates to case records.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented strategies to reduce and prevent family conflict.
Certified Nursing Assistant
Brownsville Nursing And Rehabilitation Center
08.2012 - 03.2013
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Gladys Porter High School
Brownsville, TX 06.2011 - 06.2011
Skills
Community Resources
Client needs assessment
File management
Teamwork and Collaboration
Active Listening
Family services
Microsoft Office Suite
Multitasking Abilities
Client Advocacy
Safety Planning
De-Escalation Techniques
Self-care strategies
Case Management
Boundaries Establishment
Continuous Improvement
File Management
Client Needs Assessment
Reliability
Client documentation
Community Referrals
Written Communication
Time Management
Certification
Adult Mental Health First Aid
Timeline
Community Partner Application Assistance Navigator
07-2023
Adult Mental Health First Aid
05-2023
Residential Advocate
Friendship Of Women
10.2022 - Current
CPR/AED
11-2021
Certified Nursing Assistant
Brownsville Nursing And Rehabilitation Center
08.2012 - 03.2013
High School Diploma -
Gladys Porter High School
06.2011 - 06.2011