Nadia Castro
Hoboken,NJ
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
The Station
05.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and fostering repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
2nd St. USA
09.2024 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Seasonal Employee
Lush
11.2023 - 01.2024
- Sales & Consultations
Teaching Assistant
Fairleigh Dickinson
09.2021 - 05.2023
- Reinforced student learning of skills and materials through daily and weekly check ins. Graded papers for two years, approximately 600 papers graded, provided feedback to over 100+ students. Assisted instructor in managing the evaluation of course assignments, provided the professors with feedback related to student performances, held office hours with students to review course materials, answer general questions and provide assistance on assignments.
Floor Manager
Supercuts
06.2018 - 08.2022
- Completed daily management tasks such as opening and close outs, maintaining inventory and delegating tasks. Set, enforced and optimized internal policies. Oversaw daily operations of the salon, including employee performance, scheduling, customer concerns and salon maintenance.
Education
Bachelor of Communication -
Fairleigh Dickinson University
Morristown05.2023
Skills
- Teamwork and collaboration
- Store opening and closing
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Friendly and outgoing
Timeline
Sales Associate
The Station
05.2025 - Current
Sales Associate
2nd St. USA
09.2024 - 05.2025
Seasonal Employee
Lush
11.2023 - 01.2024
Teaching Assistant
Fairleigh Dickinson
09.2021 - 05.2023
Floor Manager
Supercuts
06.2018 - 08.2022
Bachelor of Communication -
Fairleigh Dickinson University
AWARDS
Academic Achievement 2018, 2019, 2020
Internship
- BodyHaiku — Morristown, NJ
- 6 month PR internship. Creating engaging content for media releases. Assist with and create media coverage. Monitor industry trends. Develop and update social media. Promote industry and business news coverage. Update clientele on new business offers. Outreach and business promotion.