Nadia Charles

● Manage high volume full life cycle recruitment process for Certified HHA and PCA.
● Process all new hire onboarding paperwork, including reference checks, I-9 verification, education/
professional licensure verifications, offer letters, direct deposits, background screening, medical
clearances, and other required paperwork.
● Review all new hire charts and ensure all charts are in compliance with D.O.H Regulations.
● Build relationships and collaborate with the Director of Recruitment and Supervisor to understand hiring
needs, team goals, and define talent acquisition strategies.
● Assist in guiding, training, and mentoring junior Recruiters and HR Assistants.
● Assist in the coordination of administrative activities related to employee relations, retention, orientation
and training, policies & procedures updates, payroll, union enrollment, employee record compliance,
and benefits enrollment.
● Translate all promotional flyers in French and Creole. Record new hire orientation video and audio
recordings in Spanish and Creole. Provide translation services to all other departments as needed.
● Create and distribute employee ID badges.

• Answered 150+ calls a day, giving detailed,friendly and polite service to ensure customer's satisfaction.
• Assisted callers by defining problems and tasks, collected data and established facts, took action and facilitated resolution.
• Took messages and/or directed calls to appropriate parties.
• Performed various computer functions for information concerning patients and aides scheduling and coordination.
• Took daily contract calls to confirm if authorizations for services were received.
• Used HHAExchange HRIS and ESS Hub to assist aides with payroll concerns.
• Assisted other departments with translating services and other duties as needed.

• Provided administrative and clerical support to the HR Department.
• Posted open positions to appropriate posting sources, and manage job postings to ensure accurate information is listed and removed when filled.
• Completed the reference and employment verification process, and follow-up with candidates and references as needed.
• Assisted with the onboarding procedures for new hires preparation and the preparation of employment packages for new employee orientations.
• Assisted in scheduling meetings, interviews, and HR events.

• Placed 200-250 outbound calls during shifts to conduct structured telephone surveys.
• Read scripts verbatim off computer monitor and documented collected information accurately.
• Utilized proper probing and clarification techniques for open-ended questions.
• Performed additional clerical tasks as assigned by supervisor.

• Recommended, selected and helped locate merchandise based on customers needs and desires.
• Provided a friendly and approachable demeanor at all times.
• Stocked and replenished merchandise when necessary. Received and processed cash, check and credit payments.