Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Graphic/Newsletter Designer
The Amani Experience
2019.01 - Current
Designed graphics to post on The Amani Experience social media.
Designed and published the company newsletter every month using Mailchimp.
Golden Vine Winery Waithelp/ Trainer
Disneyland Resort
2009.12 - Current
Demonstrated knowledge of wine varietals, pairings, and menu selections to enhance the dining experience for guests
Collaborated with team members to effectively handle high-pressure situations and resolve customer concerns in a timely and professional manner
Provided exceptional service to guests in a fast-paced and high-volume environment, consistently exceeding customer satisfaction ratings.
Park Banquets Support
Disneyland Resort
2019.10 - 2023.04
Planned weekly team meetings and led discussion with managers, chefs, housemen lead, receiver lead, and fellow supports to manage upcoming events and inventory needs
Collaborated with park management and event coordinators to coordinate logistical details, including room layouts, audiovisual equipment setup, and special requests, to meet customer expectations
Provided exceptional customer service by addressing guest inquiries, resolving issues, and assisting with any additional needs to enhance the overall guest experience.
Member/Volunteer
Meetings Professional International (MPI)
2018.03 - 2019.06
Assisted team with fundraising events and guest registration in multiple events for the organization using Cvent software
Assisted Membership Committee in recruiting new members and making phone calls to ensure awareness of upcoming events
Conducted several interviews and published articles on MPI's blog spotlighting their members, events, and companies.
Education
Master of Arts in Communications in Entertainment and Tourism -
California State University Fullerton
2025-12
Bachelor of Arts in Business Administration in Entertainment and Hospitality, Operations and Supply Chain -
California State University Fullerton
05.2018
Skills
Problem-Solving
Organization and Time Management
Excellent customer service
Proactive and Self-Motivated
Fluent in Spanish
Attention to Detail
Excellent team player
Event Planning
Timeline
Park Banquets Support
Disneyland Resort
2019.10 - 2023.04
Graphic/Newsletter Designer
The Amani Experience
2019.01 - Current
Member/Volunteer
Meetings Professional International (MPI)
2018.03 - 2019.06
Golden Vine Winery Waithelp/ Trainer
Disneyland Resort
2009.12 - Current
Master of Arts in Communications in Entertainment and Tourism -
California State University Fullerton
Bachelor of Arts in Business Administration in Entertainment and Hospitality, Operations and Supply Chain -
California State University Fullerton
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