Nadia Claude Tulloch
Houston,TX
Summary
Results-oriented Group Benefits Consultant with 3 years of experience in the insurance sector. Proven track record of driving revenue growth and increasing profitability through strategic planning, data findings, and effective program management. Skilled in prioritizing, relationship building, and product knowledge, with a strong focus on optimizing service delivery and enhancing implementation outcomes. Seeking a role where expertise can be leveraged to optimize the growth of voluntary benefits.
Overview
15
15
years of professional experience
Work History
Group Benefits Onboarding Consultant
The Hartford
10.2022 - Current
- Manage new business for Priority Accounts to support the RAE in implementing CORE and voluntary products.
- Review sold proposals and RFP emails to ensure accuracy for lines of coverages sold.
- Primary resource, managing the end-to-end process for case loads of varying sizes, spanning between 50 - 499 lives.
- Worked alongside Pre-Sale, Quote Specialists, and the Installation team to drive case implementation success.
- Collaborate with Underwriting for rerate or approval requests.
- Adapted swiftly to high-pressure settings, cultivating strong alliances with external/internal partners.
- Coordinate with brokers to ensure essential details are confirmed. Leading discussions and showcase products effectively to varied group sizes.
- Excelled in acquiring new knowledge and integrating with evolving workflows.
Group Benefits, Customer Service
The Hartford
01.2022 - Current
- Guided clients through policy information, enrollment processes, eligibility requirements, and special contractual provisions.
- Handled client calls related to employee and billing modifications.
- Partner with senior team members to identify opportunities for value-add solutions and develop a general growth strategy to achieve goals.
- Strengthen customer experience and compliance through efficient process plan changes, BOR Changes, acquisitions, and any other policy-level activity.
- Maintain a +95% quality and customer satisfaction scores; effectively build rapport and develop strong relationships with customers.
Assistant Director of Law Admissions
Nova Southeastern University
01.2018 - 01.2019
- Company Overview: Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
- Responsible for overseeing departmental operations with a key focus on developing strategic recruitment plans that exceeded campus goals.
- Routinely achieved performance goals set for the department (+90% to budget) across several KPI including new starts, completion, and retention.
- Collaborated with Director to revamp workflows and processes related to documentation, credit evaluations, and admission decisions.
- Co-developed aggressive marketing campaign to improve brand presence including tours, open houses, and new student orientations, increased attendance, and enrollments.
- Onboarded, supervised, and trained 25 student employees per semester to assist with production and growth of the admissions department.
- Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
Assistant Director of Admissions
Nova Southeastern University
01.2014 - 01.2017
- Company Overview: Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
- Supported the management of department within the framework of the university’s enrollment targets and consistent with the mission and annual objectives.
- Provided admission decisions into various health programs.
- Helped institute to achieve a record-breaking increase in undergraduate freshman enrollment fall. NSU’s undergraduate tuition is $27,986.
- Led admissions committee in addition to meetings with Faculty & Department Chairs, aimed at improving processes and productivity.
- Case managed students’ files, by reviewing transcripts, and provided academic counseling to students for a caseload of 1500 students annually.
- Fostered quality relationships with students and stakeholders to encourage trust and openness throughout the department and university.
- Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
Admissions Counselor
Nova Southeastern University
01.2013 - 01.2014
- Company Overview: Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
- Responsible for advising students regarding educational opportunities and options, admission and other requirements, policies and procedures, and financial assistance, as appropriate.
- Exceeded annual performance targets by 14%; collaborated with Department Chair to optimize processes on selecting and interviewing quality students.
- Conducted presentations, student workshops, and one on one meetings, to provide close students for school programs.
- Served as a resource to faculty in retention and remediation of at-risk students.
- Nova Southeastern is the largest, private research university in Florida and home to more than 22,000 students.
Assistant Director of Admissions
The Art Institute
01.2011 - 01.2013
- Company Overview: The Art Institutes is a system of 8 private schools and online programs with a focus on education, student outcomes, and community.
- Conducted recruitment initiatives, not limited to call campaigns, one on one appointments, and on-campus open house.
- Performed daily outreach to prospective students through CRM tools.
- Worked cross-collaboratively to streamline communications internally.
- The Art Institutes is a system of 8 private schools and online programs with a focus on education, student outcomes, and community.
Financial Aid Compliance Officer
ATI Enterprises
01.2010 - 01.2011
Education
M.S. - Leadership
Nova Southeastern University
B.S. - Psychology
Florida International University
Skills
- Program Management
- Sold Case Development
- Team Building
- Training & Development
- Strategic Planning
- Detailed Oriented
- Data Analysis & Analytics
- Problem-Solving
- Communication
- Presenting
- Cross-Collaboration
- Critical Thinking
- Time Management
- Adaptability
- Teamwork
- Organization Skills
Personal Information
Title: Education Leader | Specializing in Admissions, Academic Advisement, & Student Success
Timeline
Group Benefits Onboarding Consultant
The Hartford
10.2022 - Current
Group Benefits, Customer Service
The Hartford
01.2022 - Current
Assistant Director of Law Admissions
Nova Southeastern University
01.2018 - 01.2019
Assistant Director of Admissions
Nova Southeastern University
01.2014 - 01.2017
Admissions Counselor
Nova Southeastern University
01.2013 - 01.2014
Assistant Director of Admissions
The Art Institute
01.2011 - 01.2013
Financial Aid Compliance Officer
ATI Enterprises
01.2010 - 01.2011
B.S. - Psychology
Florida International University
M.S. - Leadership
Nova Southeastern University
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