- Behavioral science and psychology research
- Mental health awareness
- Child development and behavioral support
- Community service and helping professions
Nadia Cook
Fort Lauderdale,FL
Summary
Recent psychology graduate with strong interpersonal communication and behavioral observation skills developed in fast-paced service environments. Experienced in managing high-stress situations, resolving conflicts, and maintaining professionalism with diverse populations. Seeking an entry-level Behavior Technician position to apply behavioral support skills while pursuing Registered Behavior Technician (RBT) certification.
Overview
4
4
years of professional experience
Work History
Server
Burton's Grill And Bar
04.2024 - Current
- Managed high-stress situations while maintaining calm and professional communication with diverse customers.
- Utilized strong observational skills to anticipate customer needs and resolve issues proactively.
- De-escalated conflicts and complaints through active listening and problem-solving techniques.
- Demonstrated multitasking ability and attention to detail in a fast-paced environment.
- Collaborated with team members to maintain efficient operations and positive guest experiences.
Administrative Assistant
Nova Southeastern University
01.2022 - 10.2023
- Managed communication between departments, ensuring timely information flow.
- Maintained accurate records and databases for student files and administrative processes.
- Assisted in developing office procedures to enhance operational efficiency.
- Prepared reports and presentations, streamlining information for decision-making.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Master of Science - Psychology
Nova Southeastern University
Davie, FL05.2025
Skills
- Behavioral Observation
- Crisis De-escalation
- Conflict Resolution
- Professional Communication
- Client Support and Engagement
- Emotional Regulation
- Problem Solving
- Team Collaboration
- Documentation and Reporting
- Time Management in High-Stress Environments
- Cultural Competency
Interests
Timeline
Server
Burton's Grill And Bar
04.2024 - Current
Administrative Assistant
Nova Southeastern University
01.2022 - 10.2023
Master of Science - Psychology
Nova Southeastern University