Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nadia Cortes

El Paso,TX

Summary

. Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Expeditors International
11.2024 - Current
  • Assisted in data entry for shipments and receiving as required.
  • Established performance goals and deadlines aligned with company plans.
  • Organized workflow to ensure clarity of employee duties and delegated tasks.
  • Monitored employee productivity, delivering constructive feedback to foster career development.
  • Collected and analyzed data to forecast trends and generate detailed financial reports.
  • Provided reports for accounts payables, receivables, and labor costs to support decision-making.

Data Entry Specialist

Job & Talent (Expeditors assigned)
10.2023 - 11.2024
  • Entered and maintained accurate data in company systems and databases.
  • Assisted in developing efficient data entry processes to improve workflow.
  • Trained new staff on data entry procedures and software tools.
  • Generated reports to support operational decision-making and analysis efforts.
  • Collaborated with various departments to ensure alignment of data requirements.
  • Identified errors in the data entry process and corrected them promptly.
  • Resolved problems related to incorrect or incomplete data entries.
  • Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.

Supervisor

Teleperformance USA
10.2022 - 09.2023
  • Setting goals for performance and deadlines in ways that comply with company's plans and vision.
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks.
  • Monitoring employee productivity and providing constructive feedback and coaching.

Social media content moderator

Teleperformance
06.2021 - 10.2022
  • Review social media content to ensure it meets the requirements for the product/services being promoted.
  • Apply policy knowledge to every interaction.
  • November 2021- promoted to higher level moderation

Supervisor

C3i solutions
06.2020 - 06.2021
  • Supervised daily operations and ensured adherence to company policies and procedures.
  • Trained new employees on workflows and customer service best practices.
  • Monitored team performance and provided constructive feedback for improvement.
  • Resolved customer issues by facilitating communication between teams and clients.
  • Conducted regular team meetings to discuss goals, challenges, and updates.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

CSR

C3i solutions
11.2019 - 06.2020
  • Subway Franchisee - assist Subway Franchisees with business needs regarding accounting, ordering, technical issues, and all around general inquiries via phone, email, and chat.

CSA

Avis Budget Group
09.2018 - 03.2019
  • Assist customers in finding the perfect rental vehicle to match their needs.
  • Input data in system regarding renting, and any vehicular damage that may have been caused.

Asst. manager

Duck Donuts
01.2016 - 12.2016
  • Maintained a clean and friendly store environment.
  • Opened store location to meet needs, processed employee schedules, placed and received deliveries on a weekly basis.
  • Ensured end of day sales matched deposits.

Education

LPN -

ECPI University
Raleigh, NC
05.2016

HS Diploma -

Horizon High School
Horizon City TX
06.2013

Skills

  • Interpersonal communication
  • Computer literacy
  • Leadership
  • Time management
  • Customer service
  • Project management
  • Data Analysis
  • Operations management
  • Team leadership
  • KPI tracking

Languages

  • Spanish, Native or bilingual proficiency
  • English, Native or bilingual proficiency

References

References available upon request.

Timeline

Operations Supervisor

Expeditors International
11.2024 - Current

Data Entry Specialist

Job & Talent (Expeditors assigned)
10.2023 - 11.2024

Supervisor

Teleperformance USA
10.2022 - 09.2023

Social media content moderator

Teleperformance
06.2021 - 10.2022

Supervisor

C3i solutions
06.2020 - 06.2021

CSR

C3i solutions
11.2019 - 06.2020

CSA

Avis Budget Group
09.2018 - 03.2019

Asst. manager

Duck Donuts
01.2016 - 12.2016

LPN -

ECPI University

HS Diploma -

Horizon High School

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