Nadia Cortez
Dutch Bros
San Antonio
1
Certification
5
years of professional experience
Dependable barista and sales associate with experience in fast-paced retail and food service settings. Skilled in customer service, time management, and attention to detail, with a strong record of training new hires and keeping service running smoothly. Known for reliable cash handling, opening and closing duties, and teamwork during high-volume periods.
Work History
Full Time Barista
3 Years 3 Months- Prepared coffee, espresso, and specialty beverages accurately in fast-paced drive-thru service.
- Delivered friendly customer service while managing order flow and maintaining quick turnaround.
- Followed drink recipes and quality standards to ensure consistent beverage presentation.
- Operated POS system and handled cash transactions with consistent accuracy.
- Coordinated with team members to keep service efficient during high-volume periods.
- Trained new baristas on menu items, workflows, and customer service expectations.
- Resolved order issues promptly while preserving positive guest experience.
Sales Associate
3 Months- Assisted customers with product selection, gift recommendations, and personalized shopping experiences
- Processed sales transactions accurately using point-of-sale system and handled payments securely
- Maintained strong product knowledge across jewelry collections, materials, and care instructions
- Restocked merchandise and organized displays to support visual standards and store presentation
- Supported inventory counts, shipment processing, and merchandise organization for sales floor readiness
Customer Sales Associate
6 Months- Assisted customers with product selection, pricing questions, and store navigation.
- Processed transactions accurately using point-of-sale systems and cash-handling procedures.
- Resolved customer concerns promptly while preserving positive service standards.
- Maintained stocked, organized displays to support smooth shopping experiences.
Skills
Coffee expertise
Customer engagement
POS system operation
Cash handling
Opening duties
Cash management
Problem-solving
Team leadership
Training new hires
Beverage knowledge
Attention to detail
Beverage preparation
Adaptability
Certification
Food handlers
Timeline
Sales Associate
James Avery Craftsmen
10.2025 - 01.2026Read More
Full Time Barista
Dutch Bros
08.2023 - CurrentRead More
Customer Sales Associate
HEB Grocery Store
09.2021 - 03.2022Read More