Nadia Diaz
Parrish,FL
Summary
Dedicated Customer Service Representative with 5 years of experience across diverse industries, including children's museums, facilities for older adults, and marketing firms. Proven ability to efficiently resolve customer inquiries, manage escalated issues, and consistently maintain high customer satisfaction. Known for strong communication and problem-solving skills that elevate the overall customer experience. A dependable team player with two years of management experience, committed to achieving both personal and organizational goals through collaboration and exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kobie Marketing Inc.
04.2022 - Current
- Delivered prompt and effective resolutions to customer complaints, ensuring a high level of satisfaction.
- Collected and analyzed customer feedback via surveys to identify trends and enhance service quality.
- Performed timely follow-up calls to ensure continued satisfaction and issue resolution.
- Fostered strong customer relationships through empathetic communication and consistent, friendly interactions.
Caregiver
Bon Secours Maria Manor Nursing Center
01.2021 - 04.2022
- Maintained open, respectful communication with family members, providing regular updates while upholding client confidentiality.
- Enhanced client satisfaction by providing compassionate companionship and engaging in meaningful daily conversations for a caseload of 6 to 15 clients.
- Accurately administered medications in accordance with physician directives, ensuring client safety and compliance.
- Planned and facilitated recreational activities to support the physical and cognitive well-being of elderly clients.
Server Assistant
Westminster Communities of Florida Assisted Living
10.2020 - 01.2021
- Delivered attentive and friendly customer service to support a positive and enjoyable dining experience for all guests.
- Collaborated seamlessly with servers, kitchen staff, and hosts to coordinate tasks and maintain efficient service flow.
- Executed opening and closing duties, including restocking supplies, setting up stations, and maintaining cleanliness of work areas.
- Supported onboarding and training of new server assistants by demonstrating procedures and reinforcing service standards.
Assistant Manager of Customer Service
Great Explorations Children's Museum
03.2018 - 10.2020
- Ensured adherence to all relevant laws, regulations, and company policies to maintain operational compliance and service excellence.
- Trained, supervised, and coached customer service team members on policies, procedures, and performance best practices.
- Handled escalated customer complaints promptly and professionally, achieving effective resolutions and customer satisfaction.
- Managed scheduling and shift assignments, optimizing team coverage and efficiency during peak service hours.
Education
Medical Billing & Coding -
Pinellas Technical College
St. Petersburg, FL08.2024
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Active listening
- Microsoft Office expertise
- Staff Training and Development
- De-Escalation Techniques
- Operations Management
- Employee Scheduling
Certification
- Certified Home Health Aide
- Food Handler Certification
- First Aid Certification
Timeline
Customer Service Representative
Kobie Marketing Inc.
04.2022 - Current
Caregiver
Bon Secours Maria Manor Nursing Center
01.2021 - 04.2022
Server Assistant
Westminster Communities of Florida Assisted Living
10.2020 - 01.2021
Assistant Manager of Customer Service
Great Explorations Children's Museum
03.2018 - 10.2020
Medical Billing & Coding -
Pinellas Technical College
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