Nadia Dixon
Atlanta,GA
Summary
Accomplished working in customer service with over years 4 years of experience , specializing in great communication skills learning patience consistently exceeding performance metrics. Skilled in team leadership .Passionate about learning new ideas and developing new skills .Experienced Work at Home Agent trained in processing information online and responding to customers.
Multi-talented Senior Officer Specialist with hardworking mindset and strategic approach along with expertise in maintaining safety and security. Demonstrated history of keeping operations running smoothly with successful assignments, monitoring, and performance improvement strategies.
Overview
6
6
years of professional experience
Work History
Security
Securitas Security
- Current
- Keep an accurate notebook of daily duties
- Answer alarms and investigate disturbances
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
CRS
TTEC
04.2022 - 05.2023
- Handled 60+ calls on a daily basis, maintaining a high customer satisfaction rate of 95%
- Improved customer service delivery, which resulted in a 10% increase in customer retention
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSR
Sertec Corporation
01.2019 - 01.2021
- Improved tracking and resolution of customer issues
- Handled an average of 220+ calls per week inbound and outbound call
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
High school diploma -
McNair High School
Decatur, GA01.2019
Skills
- Leadership
- Customer service reporting
- Empathetic & courteous
- Organized
- Detail-oriented
- Highly driven
- Marketing
- Internal Communications
Awards
- Certificate in CPR
Timeline
CRS
TTEC
04.2022 - 05.2023
CSR
Sertec Corporation
01.2019 - 01.2021
Security
Securitas Security
- Current
High school diploma -
McNair High School