Nadia Domenech
Miami,USA
Summary
Senior operations professional partnering with sales, recruiting and corporate stakeholders in a fast paced environment. Expertise in business analysis, process improvement, employee onboarding, compliance, and partnering with procurement teams. Building relationships with management at all levels as well as cross-functional and virtual team. Excellent problem-solving ability with strong oral and written communication skills. Excellent interpersonal skills, high emotional intelligence, and the ability to engage and motivate people. Outstanding verbal and written communication skills, including documentation of findings and recommendation, Strong business acumen with aptitude to dig into the data and gain insights that drive business opportunities and/or account efficiencies.
Professional with strong background in client account management, adept at driving client satisfaction and business growth. Skilled in relationship building, strategic planning, and financial oversight, ensuring seamless operations and positive outcomes. Known for fostering team collaboration and adapting to changing needs to achieve consistent results. Reliable and resourceful, offering expertise in communication, negotiation, and conflict resolution.
Overview
18
18
years of professional experience
Work History
Strategic Client Accounts Manager
Resources Global Professionals
05.2023 - Current
- The Strategic Client Accounts Manager is a 'difference maker' who will play a critical role in growing RGP to a $1B professional services organization
- Streamlined account management processes for improved efficiency and productivity.
- .Enhanced overall customer experience by providing exceptional support throughout the lifecycle of their relationship with the company.
- Focused account management and expansion strategy, you will have the opportunity to contribute significantly to the revenue growth of specific accounts
- Implemented effective onboarding processes for new clients, ensuring a seamless transition onto our platform or services.
- Organized regular status meetings with clients to review progress, address concerns, and discuss future plans or enhancements.
- Assisted in developing marketing materials targeted at specific industries or sectors relevant to client base.
- Define and drive strategic and operational improvement initiatives
- Continuously evaluate and minimize complexities to business processes
- Work cross-functionally with all levels of management to ensure the region’s Operational needs are being met
- Use analyzation and industry knowledge to develop, implement, and advise on strategic process improvements for business partners
- Audit internal data to ensure RGP meets Sarbanes Oxley requirements
- Manage a team of dedicated Operations Coordinators and Administrative Assistants
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Solution Service Manager – Global Operations & Enablement
Resources Global Professionals
07.2022 - 05.2023
Lead Solution Services Specialist – Global Operations & Enablement
Resources Global Professionals
01.2021 - 06.2022
Client Operations Specialist – East Region
Resources Global Professionals
11.2018 - 12.2020
Operations Coordinator (Sales & Service Lead) – Southeast Region
Resources Global Professionals
03.2018 - 11.2018
Operations Coordinator (Request Lead) – Southeast Region
Resources Global Professionals
11.2017 - 03.2018
Operations Coordinator – South Florida
Resources Global Professionals
04.2016 - 11.2017
Executive Assistant
Payer Fusion Holdings
01.2014 - 12.2016
- Provided direct administrative support to CFO and Comptroller
- Resolved critical issues in deadline driven, fast paced environment
- Conducted research, create project reports and develop presentations
- Schedule meetings, conferences, itineraries, and travel arrangements
- Prepare and analyze expense reports to achieve cost savings
- Streamline office operations, project processes and procedures to ensure productivity enhancement
- Designed excel spreadsheets, tables, graphs, and Power Point presentations
- Assist finance team with monthly closing projects
Operations Manager / Owner
All-In-One Legal Services
01.2012 - 12.2014
- Manage and supervise all departments and staff to guarantee the highest operation and legal standards
- Ensure that all financial targets are met with regards to Revenue, Cost Control, Profits and Debtor Management
- Nurture key client relations through a regular schedule of orders, meetings, and customer satisfaction follow-up
- Planned and executed all marketing facets, including multimedia advertising consultation, ad layouts, design, and placement coordination of promotional campaigns
- Responsible for all domestic and international outsourcing of sub-contractors
- Reconcile monthly bank account statements, prepare daily deposits, and handle all collections
- Promptly respond and troubleshoot any customer dispute and/or returns to assure 100% customer satisfaction
Executive Administrator
Legal Investigations
01.2007 - 12.2012
- Support CEO in all administrative duties, including coordination of travel schedules, maintenance of personal calendar and daily schedule, scheduling of meetings, telephone call screening, organization of various reports as well as upkeep and generation of all company communication documents
- Carefully source, screen and select all certified process servers locally and nationwide
- Liaison between attorney/paralegal and process servers for daily updates on service of time sensitive legal documents
- Perform background searches on both companies and individuals using investigative databases for over 5000 process services per year
- Coordinate multifaceted office management functions such as billing and receiving, payroll, maintenance of court calendar and budget supervision for all services
Education
AS Degree - Art
Miami Dade College
Skills
- Driven
- Decisive
- Hardworking
- Detail oriented
- Strong customer relation skills
- Responsible
- Quick learner
- Team player
- Computer Literate
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Salesforce
- Google tools
- SharePoint
- DocuSign
- Photoshop
- Illustrator
- Relationship Management
- Account growth
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
- Decision-Making
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Operations Management
Languages
Spanish
Full Professional
Timeline
Strategic Client Accounts Manager
Resources Global Professionals
05.2023 - Current
Solution Service Manager – Global Operations & Enablement
Resources Global Professionals
07.2022 - 05.2023
Lead Solution Services Specialist – Global Operations & Enablement
Resources Global Professionals
01.2021 - 06.2022
Client Operations Specialist – East Region
Resources Global Professionals
11.2018 - 12.2020
Operations Coordinator (Sales & Service Lead) – Southeast Region
Resources Global Professionals
03.2018 - 11.2018
Operations Coordinator (Request Lead) – Southeast Region
Resources Global Professionals
11.2017 - 03.2018
Operations Coordinator – South Florida
Resources Global Professionals
04.2016 - 11.2017
Executive Assistant
Payer Fusion Holdings
01.2014 - 12.2016
Operations Manager / Owner
All-In-One Legal Services
01.2012 - 12.2014
Executive Administrator
Legal Investigations
01.2007 - 12.2012
AS Degree - Art
Miami Dade College
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