Nadia Egipciaco
Columbia,SC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
Work History
Dog Groomer
SPAWS
08.2020 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Social Media Manager
NaughtyyKickks Custom Sneakers
01.2020 - 09.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Store Manager
CVS Pharmacy
02.2020 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sales Lead
T-Mobile
05.2019 - 12.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
Data Entry Operator
Apple
02.2019 - 10.2019
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Receptionist
Mellow Mushroom
04.2016 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Representative
Kohl's
03.2016 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Leader
Chic-Fil-A
01.2011 - 08.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
520 Wings
02.2015 - 05.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Assistant Store Leader
New York Boutique
04.2014 - 08.2015
- Recruited and hired talented individuals bringing depth and experience to organization.
- Created staff schedules, approved requested time off and updated reports.
- Supervised 23 co-workers.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Education
Bachelor of Arts - Marketing Management And Research
Savannah College of Art And Design
Savannah, GA08.2018
Skills
- Account Management
- Sales Expertise
- Overseeing Daily Activities
- Safety Processes
- Daily Workflow Improvement
- Staff Training
- Conflict Resolution
- Leading Team Meetings
- Teamwork and Collaboration
- People Management
Timeline
Dog Groomer
SPAWS
08.2020 - Current
Store Manager
CVS Pharmacy
02.2020 - 11.2021
Social Media Manager
NaughtyyKickks Custom Sneakers
01.2020 - 09.2022
Sales Lead
T-Mobile
05.2019 - 12.2020
Data Entry Operator
Apple
02.2019 - 10.2019
Receptionist
Mellow Mushroom
04.2016 - 10.2018
Customer Service Representative
Kohl's
03.2016 - 04.2018
Team Leader
520 Wings
02.2015 - 05.2016
Assistant Store Leader
New York Boutique
04.2014 - 08.2015
Team Leader
Chic-Fil-A
01.2011 - 08.2016
Bachelor of Arts - Marketing Management And Research
Savannah College of Art And Design
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