Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nadia Ellison

Bridgeton,NJ

Summary

I have always tried to be kind, respectful, and pleasant toward customers. A complaining customer needs to be validated on some level without insulting other waiting customers. I always try to remembers this. I always try to put myself in the shoes of the customer and thereby afford him proficient customer service. I feel that my customer service is based upon my personal commitment to a loyalty to the business I work for.

Overview

5
5
years of professional experience

Work History

Casino Dealer

evolution casino
Atlantic City, NJ
04.2024 - 09.2024
  • Recorded all transactions accurately using computer systems or hand tallying methods.
  • Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Achieved minimum complement of players at tables by participating in short-handed games.
  • Maintained cleanliness of work area by wiping down tables after each game session.
  • Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
  • Closed games by sorting cards, balancing racks and counting chips.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.

Customer Service Representative

New Jersey Motorsports Park
Millville, NJ
04.2022 - 03.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information

Restaurant Busser

De Olde Town Tavern
Bridgeton, NJ
01.2021 - 03.2022
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Reset and cleaned tables quickly to prepare for new customers.

Cashier

Larchmont Farms
Elmer, NJ
05.2019 - 08.2021
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Upsold additional products and services to customers, increasing revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

High School Diploma -

Cumberland Regional High School
Bridgeton, NJ

No Degree - Veterinary Technology

Medaille College
Buffalo, NY

Skills

  • Complaint resolution
  • Creative problem solving
  • Stocking and replenishing
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Attitude toward customers
  • Flexible schedule
  • Friendly demeanor
  • Handling money
  • Cash handling experience
  • Quick decision making
  • Casino equipment maintenance
  • Calm demeanor
  • Microsoft office expertise
  • Paperwork processing
  • Microsoft PowerPoint
  • Retail sales customer service
  • Microsoft Excel
  • Speaking clearly
  • Excellent customer service
  • Continuous learning mindset
  • Patience and composure

Personal Information

Title: Receptionist And Sales

Timeline

Casino Dealer

evolution casino
04.2024 - 09.2024

Customer Service Representative

New Jersey Motorsports Park
04.2022 - 03.2024

Restaurant Busser

De Olde Town Tavern
01.2021 - 03.2022

Cashier

Larchmont Farms
05.2019 - 08.2021

High School Diploma -

Cumberland Regional High School

No Degree - Veterinary Technology

Medaille College

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Nadia Ellison