Nadia Emad
Miami,FL
Summary
Dedicated Customer Service professional with a proven track record of building strong client relationships and delivering exceptional customer service. Skilled in resolving issues and exceeding customer expectations to drive satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Best Buy
09.2019 - 09.2023
- Developed highly empathetic client relationships
- Provided coaching and mentoring to new hires
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Utilized problem-solving abilities to address customer complaints and ensure satisfaction.
Receptionist
Sanabria Lilliam MD
11.2018 - 09.2019
- Scheduled appointments, maintained, organized calendar and registered patients.
- Professionally and courteously verified appointment times with patients.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
Sales Associate
Finish Line
02.2018 - 11.2018
- Demonstrated strong customer service skills by assisting clients with product selections.
- Utilized effective communication techniques to educate customers on promotions and products.
- Proven ability to meet and exceed sales targets by upselling and cross-selling items.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2018
Skills
- Customer service excellence
- Product and service solutions
- Customer Response
- Appointment Scheduling
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Support Specialist
Best Buy
09.2019 - 09.2023
Receptionist
Sanabria Lilliam MD
11.2018 - 09.2019
Sales Associate
Finish Line
02.2018 - 11.2018
High School Diploma -
Miami Sunset Senior High School
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