Hi, I’m
Nadia Evans
Bronx,United States
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
years of professional experience
2
Certification
Work History
FAO SchwarzNew York, United States
Brand Ambassador
10.2023 - Current
Job overview
- Product Knowledge and Customer Education: Provided detailed explanations of toy features, enhancing customer understanding and satisfaction, resulting in a 20% increase in product knowledge scores from customer feedback surveys.
- Personalized Recommendations: Offered tailored recommendations based on individual customer interests, increasing purchase likelihood by 25% and contributing to a higher conversion rate.
- Demonstration Area Management: Maintained an organized and visually appealing demonstration area, ensuring toys were easily accessible and attractive, leading to a 15% increase in customer engagement.
- Inventory Management: Assisted with inventory management tasks, including restocking shelves and conducting stock checks, ensuring a 98% availability rate of popular items and reducing stockouts.
- Sales Promotion and Engagement: Drove sales by effectively showcasing and promoting toys, resulting in a 30% increase in daily sales and improved overall customer satisfaction through engaging demonstrations.
- Brand Awareness and Event Marketing: Boosted brand awareness through strategic event marketing and product demonstrations, contributing to a 40% increase in foot traffic and brand recognition during events.
- Customer Relationship Management: Increased positive word-of-mouth referrals by 35% through genuine, personalized interactions and in-depth product knowledge, fostering strong customer loyalty and repeat business.
- Consistent Brand Representation: Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations, reinforcing brand identity.
- Transaction Accuracy: Operated the cash register for cash, check, and credit card transactions with a 99% accuracy rate, ensuring efficient and error-free checkout processes.
- Customer Service Excellence: Greeted customers upon entry and responded promptly to their needs, achieving a 95% customer satisfaction rating and contributing to a welcoming store atmosphere.
Bts Popup:Space of BtsNew York, United States
Key Holder
04.2023 - 07.2023
Job overview
- Sales Growth and Product Demonstrations: Increased sales by 15% through targeted product demonstrations and tailored recommendations, enhancing customer engagement and boosting conversion rates.
- Popup Shop Setup and Visual Merchandising: Efficiently led the setup and teardown of the popup shop, ensuring all displays met brand standards and attracted customer interest, contributing to a 10% rise in foot traffic.
- Cash Handling and Financial Reconciliation: Managed daily cash handling and reconciliations, ensuring precise financial reporting and achieving 100% accuracy in cash drawer management, preventing discrepancies and losses.
- Team Training and Leadership: Trained and mentored a team of 11 associates, resulting in a 20% improvement in operational efficiency and a 25% increase in customer satisfaction scores through enhanced service delivery.
- Customer Service and Complaint Resolution: Resolved customer complaints effectively, achieving a 30% increase in positive feedback and customer loyalty, while maintaining a high standard of service excellence.
- Operational Oversight and Store Management: Supervised daily store operations, including cash drawer audits, equipment management, and staff supervision, ensuring smooth operations and adherence to company policies.
- Store Maintenance and Cleanliness: Executed regular store maintenance tasks, including cleaning and organizing, which contributed to a 15% improvement in store presentation scores during mystery shopper evaluations.
- Merchandising and Team Support: Assisted with product merchandising, register management, and store upkeep, contributing to a 20% increase in sales through effective display strategies and organized store layout.
Wonderland DreamsNew York, United States
Guest Service Representative
09.2022 - 04.2023
Job overview
- Guest Engagement and Promotion: Utilized strong interpersonal skills and extensive product knowledge to engage guests and effectively promote Wonderland Dreams, enhancing guest satisfaction and boosting brand loyalty.
- POS System Management: Accurately processed transactions using POS systems, ensuring seamless guest entry and efficient transaction handling, including coin, currency, payment cards, and receipts.
- Sales Performance and Recognition: Achieved top-tier sales performance, earning multiple awards for outstanding ticket sales and receiving positive guest reviews for exceptional service and engagement.
- Team Alignment and Leadership: Aligned team objectives with organizational goals, resulting in a 15% increase in overall team success and a 20% boost in employee engagement through targeted leadership and motivation strategies.
- Customer Satisfaction and Service Excellence: Enhanced customer satisfaction levels by delivering exceptional service, promptly addressing guest concerns, and maintaining a welcoming environment, achieving a 95% customer satisfaction rating.
- Operational Efficiency and Improvement: Spearheaded initiatives to streamline ticketing operations by identifying inefficiencies and implementing strategic solutions, resulting in a 30% increase in operational efficiency.
- Record-Keeping and Accuracy: Ensured precise record-keeping of all transactions by diligently inputting data into ticketing software systems, contributing to accurate financial tracking and reporting.
- Conflict Resolution and Guest Feedback: Actively resolved guest complaints and issues, leading to a 25% increase in positive feedback and improved satisfaction scores.
- Revenue Growth and Upselling: Contributed to revenue growth by effectively upselling additional amenities and services during guest interactions, resulting in a 10% increase in ancillary sales.
- Training and Development: Trained and onboarded new team members on best practices for delivering outstanding customer service in a fast-paced environment, improving team performance and service consistency by 20%.
Madison Square Garden Entertainment and SportsNew York, United States
Keyholder
04.2018 - 07.2020
Job overview
- Point of Sale (POS) Systems Management: Expertly managed POS systems, processing over 1,000 transactions per event with a 99% accuracy rate, including handling diverse transactions in concessions, merchandise, and ticketing.
- Sales Optimization and Customer Engagement: Drove a 15% increase in quarterly sales through strategic upselling, personalized recommendations, and proactive customer engagement, consistently exceeding sales targets.
- Operational Excellence and Efficiency: Enhanced stand layout and organization, achieving a 20% reduction in transaction times and a 25% boost in staff productivity by optimizing inventory placement and streamlining operations.
- Process Improvement and Workflow Optimization: Implemented workflow enhancements based on detailed analyses, resulting in a 25% improvement in operational efficiency and a 30% decrease in downtime.
- Food Safety and Quality Assurance: Ensured compliance with stringent food safety standards, achieving a 100% pass rate in health inspections and maintaining zero food safety violations.
- Training and Development: Successfully onboarded and trained over 15 new employees, leading to a 20% increase in team performance and a 95% adherence rate to company policies. Developed training programs that improved new hire integration and operational efficiency by 30%.
- Customer Service and Problem Resolution: Resolved up to 50 guest concerns per shift with a 90% success rate, utilizing effective conflict resolution and problem-solving skills to reduce guest wait times by 10% and boost positive feedback by 15%.
- Customer Satisfaction and Experience: Delivered exceptional service in high-pressure environments, achieving a 95% customer satisfaction rating. Demonstrated strong communication skills, empathy, and responsiveness, significantly enhancing guest experience and loyalty.
- Leadership and Team Management: Supervised a team of 10+ staff members, improving team efficiency by 20% through effective leadership, motivation, and adherence to operational standards.
- Career Progression and Recognition: Awarded "Quarterly Rockstar" award for exceptional leadership and performance, recognized for driving a 15% increase in quarterly sales, and earned accolades for contributions to career development and organizational success.
Education
Harry S Truman High SchoolBronx, NY
High school diploma
06.2017
Skills
- Customer Service
- Effective communicator
- Adaptable Personality
- Team Leadership Qualities
- Relationship builder
- Product Demonstration
- Target Audience Identification
- Store Promotions
- Excellent public speaking
- Event management experience
- Performance Improvement
Merchandising
Retail Management
Retail Sales
Cash Handling
Sales
POS
Organizational Skills
Mentoring
Upselling
Leadership
Planograms
Pricing
Inventory Control
Cashiering
Visual design
Stocking
Quick service
Fast food restaurant
Customer Satisfaction
Guest Experience
Certification
New York City Food Handler’s License
F03- Fire Guard Certification
Timeline
Brand Ambassador
FAO Schwarz
10.2023 - Current
Key Holder
Bts Popup:Space of Bts
04.2023 - 07.2023
Guest Service Representative
Wonderland Dreams
09.2022 - 04.2023
Keyholder
Madison Square Garden Entertainment and Sports
04.2018 - 07.2020
Harry S Truman High School
High school diploma