Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nadia Farhat

Del Rio,TX

Summary

Organized and dedicated Store Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Retail Store Manager

C&S Western Wear
05.2015 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Account Executive

First Data Hagerstown, Md
09.2010 - 10.2014
  • As an account executive, I assisted customers with technical support of their credit card system
  • I also assisted in establishing new clients and showed them how to operate their equipment properly
  • Assisted with reports that helped them understand how their business was doing in regard to sales and inventories (using Clover)
  • Used a secured app when processing their information such as name, dob, social, tax id, etc.

Sales Associate

IBC Bank
08.2009 - 09.2010
  • As a sales associate, I was in charge of opening up new bank accounts such as checking, savings, CD's, etc
  • For new and existing customers
  • Also assisted them with loan documents
  • I also provided customer service, such as explaining charges on their account, as well as filing a dispute when there was a discrepancy
  • Other duties included answering phones and utilizing the copier and fax machine.

Secretary

Sam's Boot Corral
04.2004 - 08.2009
  • As a secretary, my duties were to pay invoices, enter payroll for the employees, reconcile bank statements using QuickBooks, as well as general manager duties.

Education

General educational development in Business Administration -

Sul Ross State University
Del Rio, TX
06.2024

Associate of Arts (AA) in Education -

Southwest Texas Junior College
Del Rio, TX
05.2022

High school diploma in General Studies -

Psja North High School
Pharr, TX
05.1999

Skills

  • Customer Service
  • Retail Operations
  • Problem-Solving
  • Strong multi-tasking
  • Highly motivated
  • Dependable and reliable
  • Decision-making skill
  • Computer Skills
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Office Administration
  • Data Entry
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Typing Speed 65 wpm

Certification

Class C Drivers License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Store Manager

C&S Western Wear
05.2015 - Current

Account Executive

First Data Hagerstown, Md
09.2010 - 10.2014

Sales Associate

IBC Bank
08.2009 - 09.2010

Secretary

Sam's Boot Corral
04.2004 - 08.2009

General educational development in Business Administration -

Sul Ross State University

Associate of Arts (AA) in Education -

Southwest Texas Junior College

High school diploma in General Studies -

Psja North High School

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Nadia Farhat