Nadia Fisk
Moorpark,CA
Summary
Dynamic professional with a background in customer service, seeking a career in the travel industry. Offering bilingual English-Spanish communication skills, public relations talent, and the ability to provide excellent customer support. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations, and cultures. Thrive on challenges and quickly adapt to new environments and responsibilities. Goal-oriented and successful at operating in fast-paced, high-volume environments. Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality.
Overview
33
33
years of professional experience
Work History
Airport Operations Coordinator
JetBlue Airways
03.2006 - Current
- Initiated communications with airlines and airport personnel to resolve problems about airside operations.
- Identified and anticipated operational and safety concerns by maintaining continuous surveillance and radio contact with the control tower.
- Monitored construction personnel and activities on and near AOA to establish a safe operating environment.
- Contributed to team effort by completing projects and performing related duties to enhance safety, security, and productivity.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked company equipment, tools, and technology to manage inventory.
- Analyzed department metrics and performance and reported findings to management.
Airport Officer
Long Beach Airport
09.2003 - 02.2006
- Maintain Airport security, public safety, customer service, dispatch, traffic control, conduct field inspections.
- Interacted with the public to give directions, explain rules and regulations, and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
Receptionist
Craig Hite D.C
12.2003 - 09.2004
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server/Manager
International House of Pancakes
02.2002 - 12.2003
- Customer service, supervise workers, control food and labor costs.
- Trained servers on order management, food service quality, and how to build rapport with guests.
- Led a team of servers to meet customer service and sales targets consistently.
- Enforced compliance with food safety and sanitation standards throughout the restaurant.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Clerk
Rio Hondo Community College District
08.2002 - 07.2003
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Server
Denny's Restaurant
06.2000 - 01.2003
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Server/Manager
Denny's Restaurant
08.1995 - 06.2000
- Customer service, supervise employees, control labor and food costs.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Server
Olive Garden Restaurant
06.1996 - 08.1997
- Take food orders, clean tables, clean working areas.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Representative
Long Distance Services
01.1994 - 12.1994
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Demonstrator/Sales Representative
Sunshine Promotions Inc
01.1991 - 06.1995
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
No Degree -
Rio Hondo College
Whittier, CANo Degree -
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Huntington Park High School
Huntington Park, CA06.1995
Skills
- Extensive experience in servicing customers, both in person and by telephone, in hospitality and transportation industry
- Independent self-starter
- Superior communication skills in dealing with customers, co-workers, and employees
- Strong verbal and written skills
- Critical Thinking
- Complex Problem-Solving
- File Management
- Telephone Management
- Well-organized and highly efficient working in a multi-tasking dynamic environment
- Ability to plan, organize, and supervise the work of others
- Knowledgeable and experienced in airport/airline operations
- Possess a strong combination of training and experience in the Airline Industry
Accomplishments
- Possess a certificate in Aviation Security, PC 832.1
Languages
Spanish
Native or Bilingual
Timeline
Airport Operations Coordinator
JetBlue Airways
03.2006 - Current
Receptionist
Craig Hite D.C
12.2003 - 09.2004
Airport Officer
Long Beach Airport
09.2003 - 02.2006
Clerk
Rio Hondo Community College District
08.2002 - 07.2003
Server/Manager
International House of Pancakes
02.2002 - 12.2003
Server
Denny's Restaurant
06.2000 - 01.2003
Server
Olive Garden Restaurant
06.1996 - 08.1997
Server/Manager
Denny's Restaurant
08.1995 - 06.2000
Sales Representative
Long Distance Services
01.1994 - 12.1994
Demonstrator/Sales Representative
Sunshine Promotions Inc
01.1991 - 06.1995
No Degree -
Rio Hondo College
No Degree -
East Los Angeles College
High School Diploma -
Huntington Park High School
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