Nadia Flores
Pomona,CA
Summary
Dynamic Epic Application Coordinator committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. 14 years of outpatient healthcare experience including clinical and electronic health record training roles supporting the development and maintenance of training curriculum and environments. Detail-oriented and highly dedicated individual with project management and tolerance for ambiguous situations and projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Coordinator EPIC
Riverside Medical Clinic
02.2022 - Current
- Streamlined application processes by implementing efficient coordination strategies.
- Optimized user experience for clients through effective troubleshooting and technical support.
- Improved project outcomes with thorough documentation and clear communication among team members.
- Enhanced software functionality by identifying and addressing system bugs and errors.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Facilitated end-user training sessions to promote adoption of new applications and technologies.
- Demonstrated adaptability in coordinating various types of applications, from simple to complex projects.
Epic Analyst
Prime Healthcare
02.2022 - 04.2022
- Responsible for Build and Maintenance of the Epic Ambulatory model
- Support of Epic Go- live for outpatient ambulatory centers, Pain Management, cardiology, Family practice, OBGYN
- Improved workflow efficiency by analyzing Epic system processes and identifying areas for improvement.
- Streamlined data entry tasks by developing customized templates and forms within the Epic software suite.
- Enhanced patient care quality by training healthcare staff on optimal use of the Epic platform.
- Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.
- Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications.
- Increased end-user satisfaction with targeted training sessions and comprehensive documentation resources.
Application Coordinator EPIC
Riverside Medical Clinic
04.2021 - 02.2022
- Developed strong relationships with stakeholders to foster collaboration and drive success in application coordination efforts.
- Implemented new applications, features and enhancements to existing applications.
- Responsible for creating and maintaining Epic Optime Model, for our surgery centers
- Consist of trouble shooting error with users, new upgrades, optimizations.
- Optimized user experience for clients through effective troubleshooting and technical support.
- Streamlined application processes by implementing efficient coordination strategies.
Epic Principal Trainer
Riverside Medical Clinic
10.2018 - 04.2021
- Conducted proper training to new and existing users in Ambulatory, Optime, Radiant, SlicerDicer, HIM
- Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
- Created unique materials to support training programs.
- Built and Maintained Epic training environment.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Streamlined company onboarding process, reducing new hire ramp-up time through effective training methods.
- Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
EHR Site Specialist/ Trainer
QueensCare Health Centers
05.2016 - 10.2018
- Responsible for creating provider and staff login records
- Ensured all training materials were up-to-date with industry standards and best practices, maintaining relevance in a rapidly evolving market.
- Assisted with medical audits, navigating charts, conducted training for audit findings
- Implemented Health Maintenance, protocols to help reduce missed information during audit, colonoscopy, mammograms, immunizations, Hypertension, Cholesterol.
- Enhanced productivity by streamlining workflows and optimizing team resources.
- Developed innovative e-learning solutions that allowed employees to access training materials remotely, increasing flexibility and convenience.
Senior Implementation Specialist/Trainer
IPC Healthcare, Inc. (TeamHealth)
07.2015 - 05.2016
- Traveling to region for initial presentation of EHR system for implementation
- Work with all parties involved obtaining information for providers, region needs, create training materials specific for regions, conduct classroom training, provider support after go-live.
- Streamlined implementation processes by identifying inefficiencies and developing targeted solutions.
- Enhanced client satisfaction with timely project delivery through diligent task management and effective communication.
- Spearheaded cross-functional teams, ensuring seamless integration of project deliverables across various departments.
- Expedited issue resolution times by establishing streamlined escalation protocols within the team, minimizing client frustration during critical moments of implementation processes.
LVN
Los Angeles Clinic
06.2015 - 07.2015
- Processing patient, taking vitals, giving medication by injection, obtain lab reports, referrals.
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Educated patients and their families on disease management, medication administration, and at-home care techniques, empowering them to take control of their health.
Technical Trainer Supervisor
AltaMed Health Services
09.2009 - 03.2015
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Increased team efficiency by providing targeted training on software applications and hardware troubleshooting.
Nursing Administration Specialist
AltaMed Health Services Corporation
08.2010 - 07.2013
- Prepared, developed, and maintained nursing, clinical support, and operational protocols
- Collaborated with the Manager of Nursing and Clinical Support Services
- Assisted clinics to prepare for regulatory audit activities in collaboration with clinic leadership and Compliance department
- Collaborated with the Clinic Nurse Supervisor to teach, coach, and train Nursing Supervisors on clinical competencies
- Acted as Interim Nurse Supervisor in the absence of Clinic Nurse Supervisor
- Monitored quality and compliance with nursing standards
- Served as advanced EHR system user and ensured EHR documentation compliance
Education
Registered Nursing/Registered Nurse -
Mt
License Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants -
Concorde Career College-San Bernardino
01.2006
Skills
- Epic Systems
- Project Planning
- Go Live Support
- Healthcare Management
- HIPAA
- Healthcare Information Technology
- Healthcare
- Patient Safety
- EMR
- EHR
Certification
- ECW Certified Trainer, 11/2015
- Optime accredited (Certified) - Epic
- Ambulatory EPIC Proficiency - Epic
- Licensed Vocational Nurse - BVNPT, 10/2006
Languages
Spanish
Native or Bilingual
Timeline
Application Coordinator EPIC
Riverside Medical Clinic
02.2022 - Current
Epic Analyst
Prime Healthcare
02.2022 - 04.2022
Application Coordinator EPIC
Riverside Medical Clinic
04.2021 - 02.2022
Epic Principal Trainer
Riverside Medical Clinic
10.2018 - 04.2021
EHR Site Specialist/ Trainer
QueensCare Health Centers
05.2016 - 10.2018
Senior Implementation Specialist/Trainer
IPC Healthcare, Inc. (TeamHealth)
07.2015 - 05.2016
LVN
Los Angeles Clinic
06.2015 - 07.2015
Nursing Administration Specialist
AltaMed Health Services Corporation
08.2010 - 07.2013
Technical Trainer Supervisor
AltaMed Health Services
09.2009 - 03.2015
Registered Nursing/Registered Nurse -
Mt
License Vocational Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants -
Concorde Career College-San Bernardino
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