Nadia Fonseca

work directly with Customer service by taken calls

answer emails and web messages

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
• Enhanced office productivity by handling high volume of callers per day.
• Improved efficiency within the department by prioritizing tasks and managing time effectively.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.