Nadia Fuaimamao Mageo-Li
DesMoines,WA
Summary
Work with a company to help advance my skills, and to show my potential with a long term investment of progress, advancement and opportunities to grow. Highly qualified with retention and training
Efficient Ticket Agent with 2 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Detailed and organized Ticket Agent with 2 years of experience in 4 sales. Demonstrated proficiency in 5 system, administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations.
Overview
12
12
years of professional experience
Work History
Ticket Agent
Swissport
07.2024 - Current
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Ticket Agent
Highland Airline
07.2024 - Current
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Ticket Agent
China Airlines
07.2024 - Current
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Ticket Agent
Qatar Airlines
07.2024 - Current
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Researched and resolved customer ticketing issues to promote satisfaction.
Unifi Security
Unifi
12.2023 - 06.2024
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Cleaners
ABM Janitorial Services
08.2022 - 03.2023
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
Security
Vigilant Security
05.2022 - 08.2022
- Monitored test security and enforced rules.
- Handled security issues and emergency situations.
- Responded swiftly to security incidents and effectively resolved security issues.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
Leader
Taylor Farms
04.2021 - 08.2022
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted with new hire processing and existing training programs.
TEACHER ASSISTANT
Tafuna Elementary School
09.2021 - 06.2022
- Organize the classroom and help the teacher
- Help the student with their work
- Help the teacher with their activities
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with supervision and care of group of children.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
TEACHER ASSISTANT
Nuuuli Vocational High School
08.2020 - 09.2021
- Organize the room and file the students paper
- Grades students work
- File and cleans the classroom for the next class
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with supervision and care of group of children.
- Supported classroom activities, tutoring, and reviewing work.
INTERN
Territorial Audit Office
06.2021 - 08.2021
- Inspiring youths with daily work activities for training, redirecting, and software
- Processed confidential client information with Budgets, Software, Aptitude Tests
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
INTERN
Department of Marine and Wildlife Resource
06.2021 - 07.2021
- Worked with youths in progressing their future with education and emotional needs with daily activities for the Innovation and Opportunity Program
- Provided Administrative support services for the Division Personnel for DMWR
- Processed daily workshops with hands-on training in the Wildlife Reserve
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
CUSTOMER SERVICE
Bluesky Telephone Company WIOA
02.2020 - 08.2020
- File and organize
- Makes files and Organize them
- Insert files in there draws
- Maintained excellent customer service and positive attitude.
- Maintained strong customer relations and effective customer service standards.
- Delivered exceptional customer service and supported positive brand experience.
SECURITY GUARD
Aveina Store Brothers
01.2020 - 08.2020
- Patrol and report the sites
- Scans the scans points every 30 mins
- Report every event that happens on the sits
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
PALLETIZER
Talofa System Company
01.2019 - 02.2019
- Palletize and DE palletize cans
- Organize the cans and store them for inventory
- Make sure no bad cans are send out the customer
- Assembled products according to changing daily work orders and specific customer needs.
- Counted and recorded finished and rejected packaged items.
CLEANER
Star-Kist Samoa Company
03.2018 - 01.2019
- Clean fish
- Making sure all the fish are clean and ready to send down to the machine
- Keep the fish clean and separate all the organs
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
SECURITY GUARD
Star Protection Security
06.2017 - 02.2018
- Patrol and report what is happening
- Patrol the home areas and report the event
- Write the log in and out
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
SECURITY GUARD
American Guard Security
01.2017 - 02.2018
- Patrol and report whatever is happening in the area
- Watch cameras and report what events are happening on the sites
- Answer the phone when guards call in and log it all down
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
RELOADER AND UNLOADER
Burlington Coat Factory
08.2016 - 06.2017
- Unload trucks and reload trucks
- Inventory the items and stocks
- Hang clothes and sort them
- Display the clothes
- Unloaded packages with care and placed in proper staging area.
- Loaded packages onto pallets and into staging areas as directed.
- Assisted other team members in navigating large loads.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
CAREGIVER
Kreative Kids Daycare
06.2016 - 12.2016
- Supervise children and supervise them
- Watch the children and play songs, games, etc
- Watch their every move
- Conduct activities with the children
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Material and cleaners
Manu'a Store
03.2013 - 02.2014
- Worked all areas of a major retail store for Cashiering, Recovery, Retention, and Productivity
- Having excellent customer service to provide customers with a satisfying retail experience
- Trained with customer based training on Up selling, Cross Merchandising, and Safety
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Education
Bachelor of Science - Business Management And Homeland Security
Grand Canyon University
Phoenix, AZ08-2028
High School Diploma -
Samoana High School
American Samoa07.2012
Skills
- Microsoft Word
- Excel
- Spreadsheet
- Cooking
- Cleaning
- Organizing
- Leadership
- Team Player
- Hard worker
- Customer Server
- Receptionist
- Filing
- Answering the phone
- Taking care of kids
- Microsoft Excel
- Power Point
- Ticket sales
- Data entry
- Upselling strategies
- Ticketing systems
- Reservation management
- Customer Service-oriented
- Cash handling experience
- Complaint handling
- Booking issues
- Basic computer skills
- Check-in procedures
- Passport checks
- Passport reviews
- Reservation procedures
- Database usage
- Group fare requests
- Information assistance
- Rules clarifications
- Strong interpersonal skills
Awards
- Discipline in Divisional Personnel Employment and Training Division (WIOA), The Department Of Marine and Wildlife Resource
- Department Of Human Resources (WIA), Department Of Human Resources
Languages
Samoan
Full Professional
English
Professional Working
Timeline
Ticket Agent
Swissport
07.2024 - Current
Ticket Agent
Highland Airline
07.2024 - Current
Ticket Agent
China Airlines
07.2024 - Current
Ticket Agent
Qatar Airlines
07.2024 - Current
Unifi Security
Unifi
12.2023 - 06.2024
Cleaners
ABM Janitorial Services
08.2022 - 03.2023
Security
Vigilant Security
05.2022 - 08.2022
TEACHER ASSISTANT
Tafuna Elementary School
09.2021 - 06.2022
INTERN
Territorial Audit Office
06.2021 - 08.2021
INTERN
Department of Marine and Wildlife Resource
06.2021 - 07.2021
Leader
Taylor Farms
04.2021 - 08.2022
TEACHER ASSISTANT
Nuuuli Vocational High School
08.2020 - 09.2021
CUSTOMER SERVICE
Bluesky Telephone Company WIOA
02.2020 - 08.2020
SECURITY GUARD
Aveina Store Brothers
01.2020 - 08.2020
PALLETIZER
Talofa System Company
01.2019 - 02.2019
CLEANER
Star-Kist Samoa Company
03.2018 - 01.2019
SECURITY GUARD
Star Protection Security
06.2017 - 02.2018
SECURITY GUARD
American Guard Security
01.2017 - 02.2018
RELOADER AND UNLOADER
Burlington Coat Factory
08.2016 - 06.2017
CAREGIVER
Kreative Kids Daycare
06.2016 - 12.2016
Material and cleaners
Manu'a Store
03.2013 - 02.2014
Bachelor of Science - Business Management And Homeland Security
Grand Canyon University
High School Diploma -
Samoana High School
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