Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadia Garay

Avenel,NJ

Summary

Experienced healthcare operations leader with a strong background in managing clinic operations, supporting staff, and improving patient experiences. Skilled at creating efficient workflows, coaching and developing teams, and keeping operations compliant with healthcare regulations. Known for being a hands-on manager who builds trust with staff, delivers excellent customer service, and drives results through teamwork and process improvements.

Overview

20
20
years of professional experience

Work History

Sr. Center Manager

Carbon Health
03.2019 - Current
  • Lead day-to-day operations of a busy urgent care clinic, ensuring smooth patient flow and high-quality care.
  • Manage and develop staff through hiring, onboarding, scheduling, training, and performance evaluations.
  • Ensure compliance with healthcare regulations, company policies, and safety standards.
  • Build and maintain strong relationships with physicians, healthcare facilities, and community partners.
  • Collaborate with senior leadership to set goals, improve outcomes, and implement cost-saving measures.
  • Oversee budgeting, forecasting, reporting, and inventory management to optimize efficiency.
  • Address patient concerns quickly and professionally, ensuring excellent customer service.

Senior Billing Coordinator

Mount Sinai
07.2018 - 02.2019
  • Managed insurance billing processes, including claim submissions, charge entry, and appeals for denied claims.
  • Researched and corrected claim errors to maximize reimbursement and reduce denials.
  • Contacted patients and insurance companies to resolve outstanding balances and payment arrangements.
  • Referred delinquent accounts to collections when necessary, improving cash flow.

BILLING & COLLECTIONS SPECIALIST

AFC Urgent Care
08.2014 - 07.2018
  • Verified insurance eligibility, processed claims, and ensured accurate billing.
  • Posted, adjusted, and reconciled patient and insurance payments.
  • Resolved patient billing disputes and coordinated with insurers to recover payments.
  • Processed medical record requests and managed workers’ compensation claims.

Front Desk Coordinator

Medisys Health - The Jamaica Hospital
11.2011 - 08.2014
  • Checked patients in/out, collected co-pays, and updated insurance information in EMR systems.
  • Scheduled diagnostic procedures and obtained insurance pre-authorizations (MRIs, CT scans, surgeries).
  • Provided professional, welcoming service in a fast-paced hospital environment.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.

Front Desk Medical Receptionist

Doccare
02.2006 - 11.2009
  • Scheduled and confirmed appointments for a multi-specialty practice with 26 physicians.
  • Obtained insurance authorizations and processed patient information using TCMS software.
  • Assisted with medication ordering for nuclear stress test and prepared accurate patient charts.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Served as a first point of contact, delivering responsive and supportive service to patients.

Administrative Assistant

David Appel Associates
05.2005 - 01.2006
  • Managed phone lines, scheduled meetings, and coordinated travel arrangements.
  • Supported executives with reports, memos, and event planning.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured smooth daily office operations and professional client interactions.

Education

No Degree - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
06-2027

Skills

  • Clinic & Healthcare Operations
  • Staff Leadership and Development
  • Patient Flow & Scheduling Management
  • Customer Service & Patient Relations
  • Compliance with Healthcare Regulations
  • Training, Coaching & Performance Support
  • Process Improvement & Efficiency
  • Problem-Solving & Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Sr. Center Manager

Carbon Health
03.2019 - Current

Senior Billing Coordinator

Mount Sinai
07.2018 - 02.2019

BILLING & COLLECTIONS SPECIALIST

AFC Urgent Care
08.2014 - 07.2018

Front Desk Coordinator

Medisys Health - The Jamaica Hospital
11.2011 - 08.2014

Front Desk Medical Receptionist

Doccare
02.2006 - 11.2009

Administrative Assistant

David Appel Associates
05.2005 - 01.2006

No Degree - Healthcare Administration

Southern New Hampshire University

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