Nadia Garcia Cardoso
Newburgh,NY
Summary
Dynamic Medical Representative with a proven track record at ENT and Allergy Associates, excelling in relationship building and customer communication. Skilled in EHR systems, I effectively managed patient interactions and streamlined appointment scheduling, enhancing patient satisfaction and operational efficiency. Committed to delivering exceptional service while maintaining compliance with HIPAA regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Representative
ENT and Allergy Associates
Tarrytown, NY
11.2021 - Current
- Greet and check in patients courteously and professionally while maintaining a welcoming front-desk environment.
- Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
- Verify insurance eligibility, process co-payments, and assist patients with billing inquiries.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Coordinate communication between patients, physicians, nurses, and insurance providers.
- Answer multi-line phone systems, respond to inquiries, and route calls appropriately.
- Manage incoming and outgoing medical correspondence, including referrals, lab results, and medical records requests.
- Support clinical staff with administrative tasks to ensure efficient daily operations.
- Maintain confidentiality and handle sensitive information with discretion and professionalism.
Pharmacy Technician
CVS Pharmacy
Cornwall-on-Hudson, NY
10.2022 - 01.2023
- Processed and dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in managing inventory levels and ordering supplies efficiently.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained prescription records and ensured compliance with regulatory requirements consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Sales Agent
State Farm
Middletown, NY
08.2021 - 11.2021
- Developed tailored insurance solutions based on client needs and preferences.
- Built strong relationships with clients to enhance retention and satisfaction.
- Conducted comprehensive policy reviews to identify coverage gaps and opportunities.
- Utilized CRM systems to track client interactions and manage follow-ups effectively.
- Educated clients on insurance products, benefits, and claims processes proactively.
- Assisted call-in customers with questions and orders.
Education
Associate of Applied Science - Cardiac Sonography
Eastwick College
Ramsey, NJ01-2028
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2021
Skills
- Positive attitude
- Relationship building
- Problem-solving
- Sales presentations
- EHR systems
- Customer communication
Certification
- BLS/ CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
10.2022 - 01.2023
Medical Representative
ENT and Allergy Associates
11.2021 - Current
Sales Agent
State Farm
08.2021 - 11.2021
Associate of Applied Science - Cardiac Sonography
Eastwick College
High School Diploma -
Newburgh Free Academy