NADIA GHAFOORE
Salem,MA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Self-motivated Assembler offers skills in fabrication and welding. Recognized for assembling top-notch final products, and strong troubleshooting abilities.
Overview
7
7
years of professional experience
Work History
Cytology Prep Technician
Beverky hospital
Beverly, Massachusetts
09.2024 - Current
- Maintained accurate records of specimen processing and laboratory procedures.
- Implemented quality control measures to enhance specimen handling processes.
- Assisted in the development of standard operating procedures for cytology prep tasks.
- Prepared specimens for analysis by centrifuging, staining, mounting and drying of slides prior to review by pathologists.
- Evaluated incoming specimens for completeness, noting any discrepancies or missing information on requisitions.
- Maintained a clean and organized work area, including washing and sterilizing equipment between uses.
- Assisted in the development of new methods for processing specimens as well as troubleshooting existing procedures when needed.
Pathology Technician
Beverly Hospital
Beverly, Massachusetts
09.2023 - Current
- Collected, labeled, and sorted patient samples per pathology instructions.
- Reviewed received specimens for quality, ensuring accurate labeling and accessioning.
- Prepared specimens for histological processing and staining according to established protocols.
- Assisted in specimen collection and handling to maintain compliance with protocols.
Phlebotomy Technician
Beverly Hospital
Beverly, MA
01.2023 - Current
- Identified suitable veins for blood draw using sterilized needles and vials.
- Maintained fully-stocked phlebotomy cart and station for efficient operations.
- Prepared specimens for courier transport, ensuring proper packaging.
- Transported specimens according to established protocols for temperature and light exposure.
- Labeled blood vials with essential information, including time of collection and patient details.
Assembler
MilliporeSigma
Danvers, MA
11.2021 - 10.2022
- Completed accurate assembly work by positioning and aligning components.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Checked parts against stock lists, blueprints and material specifications to comply with
- standards.
Prevented jams or wasted materials by setting and verifying parts clearances. - Completed quality records, scrap reports and machine logs in database.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Conducted visual inspections and checked for product defects.
Followed safety and quality requirements every day. - Put together up to 200 products during each shift.
Customer Service Representative
Market Basket
Gloucester, MA
11.2019 - 11.2021
- Educated customers on special pricing opportunities and company offerings.
- Reviewed customer account information to determine current issues and potential solutions.
- Assisted approximately 50 customers each 8 hour shift with receipt questions, exchanges, check cashing, etc.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered 60+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Trained new employees in procedures and policies in order to maximize team performance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Assistant Manager
Market Basket
Gloucester, MA
06.2019 - 11.2019
- Implemented training processes for newly hired employees and supervised cashiers and grocery baggers.
- Managed breaks, lunches, and shift changes.
- Delegated daily tasks to team members to optimize team productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
Phlebotomy
North Shore Community College
Danvers, MA10.2022
High School Diploma -
Gloucester High School
Gloucester, MA06.2020
Associate of Science - Health Sciences
North Shore Community College
Danvers MASkills
- Cash handling
- Customer Service Issue resolution
- Cash drawer balancing
- Cash management
- Payment processing
- ID verification
- Customer assistance
- Cash register operation
- Credit and cash transactions
- Drawing blood
- PPE use
- Biohazard waste disposal
- Tracking specimens
- Specimen processing
- Laboratory protocols
- Cytology techniques
- Sample labeling
- Problem solving
- Slide preparation
- Specimen handling
- Chemical handling
- Cytology preparation
Education and Training
other,other,other
Languages
- Dari
- Turkish
- English
Timeline
Cytology Prep Technician
Beverky hospital
09.2024 - Current
Pathology Technician
Beverly Hospital
09.2023 - Current
Phlebotomy Technician
Beverly Hospital
01.2023 - Current
Assembler
MilliporeSigma
11.2021 - 10.2022
Customer Service Representative
Market Basket
11.2019 - 11.2021
Assistant Manager
Market Basket
06.2019 - 11.2019
Phlebotomy
North Shore Community College
High School Diploma -
Gloucester High School
Associate of Science - Health Sciences
North Shore Community College