Nadia Gomes
Randolph,MA
Summary
Detail-oriented and highly organized administrative professional with over 4 years of experience in office coordination, data management, scheduling, and cross-departmental communication. Proven ability to manage multiple priorities simultaneously while ensuring accuracy and confidentiality in all tasks. Skilled in documentation, compliance tracking, onboarding support, and workflow development, serving as a reliable point of contact for staff, clients, and external agencies. Proficient in Microsoft Office Suite—including Word, Excel, Teams, SharePoint, and PowerPoint—enhancing efficiency and productivity in all administrative functions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wellbeing Specialist
Wellist
Brookline, MA
12.2024 - Current
- Provide administrative and coordination support by managing daily outreach, scheduling assistance, and maintaining organized resource directories.
- Serve as a primary point of contact for patients and employees, addressing inquiries and connecting them to appropriate resources in a courteous and professional manner.
- Document and curate individualized support plans, maintaining accurate and up-to-date records for each case.
- Identify complex issues and escalate to the appropriate teams, ensuring timely resolution and seamless communication across departments.
- Assist in developing workflows and SOPs to streamline operations and improve department efficiency.
- Vet and verify external resources by confirming licensure, ratings, and customer satisfaction to maintain directory integrity.
Goods Flow Worker II
IKEA
06.2015 - Current
- Created and documented guidelines for the returns process, standardizing procedures across the team.
- Trained 20+ employees on internal returns processes, demonstrating strong communication and instructional skills.
- Maintained accurate inventory records and collaborated with departments to resolve process discrepancies.
- Managed documentation of returns and rejected products, ensuring accurate reporting and data entry.
Ambulatory Clinical Operations
Dana Farber Cancer Institute
05.2023 - 11.2024
- Provided comprehensive administrative support for a high-volume clinical department, managing scheduling, correspondence, and patient documentation.
- Triaged and routed cases to appropriate care team members including doctors, nurses, and schedulers based on patient needs.
- Maintained accurate case documentation through an electronic database, ensuring the care team was informed of patient needs in real time.
- Coordinated with multiple departments and external parties to ensure timely responses to patient inquiries and escalated cases.
- Maintained composure and professionalism in high-pressure situations, including interactions with distressed patients and family members.
- Upheld strict confidentiality standards in handling sensitive patient information in compliance with organizational policies.
Inventory Record Accuracy Technician
Proctor and Gamble
05.2022 - 04.2023
- Maintained data integrity and compliance by developing and enforcing inventory record accuracy procedures.
- Compiled and produced detailed reports on inventory metrics, service levels, and vendor performance for leadership review.
- Conducted monthly audits to ensure adherence to safety and compliance guidelines, documenting findings and corrective actions.
- Managed procurement-adjacent functions including tracking orders, monitoring vendors, and resolving service and data discrepancies.
- Maintained inventory for off-site storage and coordinated with onsite contractors to troubleshoot operational discrepancies.
- Co-facilitated the United Way Campaign as a collateral administrative duty.
Female Services Counselor II
Spectrum Health Systems
01.2020 - 10.2021
- Managed a caseload of 7–12 participants, maintaining comprehensive clinical files, documentation, and treatment plan records updated weekly.
- Facilitated group sessions and coordinated scheduling for programming, meetings, and individual appointments.
- Prepared and distributed correspondence, coordinated phone calls between participants and DCF Social Workers and attorneys.
- Assisted participants with resume and cover letter writing, supporting their administrative and professional development needs.
- Performed daily data entry within programming systems and maintained detailed records for active participants.
- Adhered to strict confidentiality policies and compliance requirements in a regulated facility environment.
Education
Bachelor of Arts - History
Bridgewater State University
Bridgewater, MA05-2019
Skills
- Customer relationship management
- Proficient in problem resolution
- Documentation management
- Inventory management
- Coaching and mentoring
- Audit reporting
Certification
- Certified Forklift Operator
- Technology: Microsoft Word, Excel, PowerPoint, Teams, SharePoint; electronic database systems; procurement and inventory management software.
CORE COMPETENCIES
- Administrative & Clerical Support
- Scheduling & Coordination
- Data Entry & Reporting
- Correspondence Management
- File & Records Management
- Onboarding Support
- Compliance Tracking
- Confidentiality
- Customer Service
- Process & SOP Development
- Microsoft Office Suite
- Multi-tasking & Prioritization
Timeline
Wellbeing Specialist
Wellist
12.2024 - Current
Ambulatory Clinical Operations
Dana Farber Cancer Institute
05.2023 - 11.2024
Inventory Record Accuracy Technician
Proctor and Gamble
05.2022 - 04.2023
Female Services Counselor II
Spectrum Health Systems
01.2020 - 10.2021
Goods Flow Worker II
IKEA
06.2015 - Current
Bachelor of Arts - History
Bridgewater State University