Mcdonald's
McDonald's Restaurant
Gilbert, AZ
01.2022 - Current
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Greeted customers entering restaurant with enthusiasm and warmth and served 10 customers per 15.
- Examined trays to check contents for required items and complete orders.
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained 3 less-experienced crew members.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
