Nadia Haggerty

Territory Operational Manager

ADT Solar

Greenville, SC

06.2021 - 05.2022

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Partnered with vendors and suppliers to effectively manage and budget.
Worked with customers to understand needs and provide excellent service
Worked flexible hours across night, weekend and holiday shifts
Monitored company inventory to keep stock levels and databases updated
Offered friendly and efficient service to customers, handled challenging situations with ease
Improved operations through consistent hard work and dedication
Received and processed stock into inventory management system
Identified issues, analyzed information and provided solutions to problems
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Actively listened to customers' requests, confirming full understanding before addressing concerns
Resolved conflicts and negotiated mutually beneficial agreements between parties
Prepared variety of different written communications, reports and documents
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Resolved problems, improved operations and provided exceptional service
Developed and maintained courteous and effective working relationships
Onboarded new temps by entering employee information into systems